Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

2 Answers

Dyson Refuses to Honor Warranty

I have a Dyson DC14 Low Reach. I have repeated clutch failures (the machine makes a loud grinding noise). The machine is 18 months old. Dyson covered the first replacement under warranty, but now refuses to cover repairs. They say that the dealer who sold it to me ( is was not authorized, and may have sold me a used or defective machine. (Funny that this wasn't mentioned until the machine failed repeatedly.) Their "authorized repair center" owner told me that the clutch was a common source of problems, was poorly designed and made of plastic, and tha he fixed that problem is Dysons "every day". He said that the drive belt couldn't be replaced without a $150 clutch replacement. He then tried to sell me a competing brand - and he's an authorized dealer and repair center! Be careful about paying a premium for a Dyson, thiniking that you'll be covered under the widely advertized "5-year warranty". Also beware of clutch problems. a web search found many mentions of this. I'm happy with the performance of the machine - just disappointed in Dyson for not standing behind their warranty.

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 372 Answers
Re: Dyson Refuses to Honor Warranty

Hi. I have been repairing Dyson machines since they first came out. DO NOT PAY FOR A NEW CLUTCH. I can assure you that both clutch belts can be replaced. Its A tricky job & can take some time to do. Its more cost effective for a shop to fit a new clutch at your expense $150 Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune. If you want to know how to fit the 2 belts I can sell you A manual for approx $11 Or contact me at for more information.

Posted on Sep 04, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 9 Answers
Re: Dyson Refuses to Honor Warranty

For FREE online instructions to replace the Dyson DC14 belts or the clutch, with photos, please go to

Posted on Aug 15, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The belt on my Dyson is making a terrible loud grinding sound after I removed the brush roller.

The sound is the clutch mechanism. That is a safety feature. It sounds like you have trapped the belt when you reinstalled it. If not, the brush roller bearings may be seized?
Take it apart again, spin the brush roller in your hand. Make sure it is free. When you reassemble it, before you refit the sole plate, turn the brush a few times with your fingers to make sure the belt finds its home on the roller. Only then refit the sole plate. Turn it again when fitted before you run it to make sure the brush is turning freely.
Then, make sure the clutch is engaged, see this article for more on clutches: DC14 clutch and brush roller

Feb 02, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My hoover makes a lot of noise, how can I make it quieter?

is it making a grinding noise? if it is check the brushroll, it might be siezed up and the clutch is grinding in an attempt to protect your belts.

Jan 09, 2010 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Belt doesn't turn and makes a loud clicking noise

You need to replace them. There is a clutch belt and a brush roll belt that need to be replaced. You can get them here:

Dyson DC14 Belts

Dec 30, 2009 | Dyson DC14 Bagless Upright Cyclonic Vacuum

2 Answers

Dog hair gets caught all the time in the belt drive spool, is there a fix for this other than having to pull it out all the time by hand? I have replaced the belt and the brush but this hasnt solved the...

My Dyson started making a loud noise when in "carpet" mode. After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in:

HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take the beater bar out and pop the end cap and clean out the INSIDE of the beater bar (tons of lint and cat hair). I additionally sprayed WD40 in there.

It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.

Dec 20, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC14 Loud shrill whistle noise

Check and cleaning Brushbar Assy and Violet Cyclone Assy or replaced Brushbar Assy and Clutch Assy

Nov 04, 2009 | Dyson DC14 All floors Bagless Upright...

1 Answer

I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Apr 12, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Logo

2,934 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts


Level 3 Expert

2572 Answers


Level 3 Expert

18259 Answers


Level 3 Expert

378 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides