Question about Brother IntelliFAX 4100 Laser Fax

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Says paper jam, but it is not really jammed

The screen says paper jam and to lift tray and remove the paper but i have looked all over and i cannot find anything jammed up on the machine. My toner was low but id hate to buy an all new toner if the machine is shot. Ive tried unplugging it for a period of time but right when i plug it back in it says paper jam again. It will not copy, i can scan papers as you would when you send a fax though.. Any help would be greatly appreciated.. Thanks Sean

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  • danny7 Mar 18, 2008

    Says paper jam, but it isn't. I can fax, but can't copy.

  • Anonymous Mar 18, 2008

    paper jam but not so



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Not just if the flags are moving freely but the sensors can also be dirty. Clean the sensors with a blower brush or can of air. If you use an air can DO NOT pull the trigger all the way, only fire at about half or you could damage the sensor.

Posted on Aug 26, 2007

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There are a couple of sensors that read paper paper jams. Below the toner/drum asm check to see if the little black flags are moving freely. In the rear, open the door and check the flag in the fuser.

Posted on Aug 15, 2007


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Posted on Jan 02, 2017

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Paper jam in number two how to clear same?

The paper paths on these types of printers work in a simalar maner not knowing where your jam is is going to be a bit difficult.
Does the paper tray lifting gear on the rear of the paper tray work correctly, remove the tray and load with paper. There should be a gear on the rear of the tray, turn it with your hand and the paper should lift. If that doesn't work, check for broken lifting gears on the tray. Alternately if the trays don't have lift gears then if lifting is done internally in which case try to look if the paper has been raised up to the feed rollers. Before you remove the tray you have to look inside and investigate.
In my experience a difficult to find piece of paper usually cause the problem.
Good luck with the problem.

Feb 11, 2015 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Please advise what you charge for solving following problem:\r\n"Paper jam on Brother MFC-260C:Following Brother User's Guide, I removed the Jam Clear Cover, and pulled out jammed paper, but got only...

1. Unplug machines power cord from the power outlet. 2. Lift the scanner cover using the plastic tabs, located on the left and right side of the machine until it locks securely into the open position. 4c89ecbe03c0173ae1000000cd8620c6.gif 3. Remove all of the paper scraps stuck inside the machine. NOTE: The print head can be moved manually with hand to assist with removing all of the paper scraps. 4c89ed1103c0173ae1000000cd8620c6.gif

4. Turn the machine around and open the Jam Clear Cover (1). Look inside the machine and remove any jammed paper. Then close the Jam Clear Cover (1).


5. After removing all of the paper scraps, Close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

6. Remove the paper tray from the machine.


7. Place one of your hands under the LCD unit and into the opening of where the paper tray was.

8. Using your hand, lift the front of the machine approximately 6 inches off the surface.


9. Look inside the tray areas roof of the machine and you should see a row of black rollers. See picture below.


10. Look in-between each of the black rollers for a piece of stuck scrap paper. (A flash light may need to be used if you are having trouble locating the paper scrap).


11. Using a pair of tweezers, the paper scrap can be easily removed from the exit rollers.

12. Place the machine gently down onto the surface.

- If paper scraps were found and removed from the machine, continue to STEP 13.

- If no paper scraps were found inside the machine, the paper in the tray may be causing the issue. If the paper is slightly curled, the print head will catch the edge of the paper and tear it. To resolve the issue, the paper must be replaced.

- If you do not have replacement paper, follow the rest of this solution, after you have replaced the paper.

- If you replaced the paper, continue to STEP 13.

13. Put the paper tray back into the machine.


Dec 18, 2010 | Brother Office Equipment & Supplies

4 Answers

Paper jam???

Follow these steps :
Remove all paper from the trays. This will prevent further jams during the clearing.
Remove the covering to the printer's outer case to expose the jam. Locate the jammed paper to ensure there is not another problem causing the stall.
Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam.
Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam.
Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it.
Remove remaining paper shreds. if a tear occurs, remove any residual paper that may hamper printing.
Refill the paper tray and try printing again. If the jam persists, repeat the process and search for more paper.

Oct 29, 2010 | Canon ImageClass D861 Printer

2 Answers

Had paper jammed - removed jammed paper - but nerror light still on

Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.

Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
  1. Pull out the jammed paper to remove it.
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.

Paper is jammed inside the machine:

  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.


  5. Gently move the print head to the center.


    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".

  6. Examine under the print head. If anything is found, remove it.


    Note Use a flashlight if necessary to check thoroughly.

  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".

Thanks for using fixya......

Oct 26, 2010 | Brother Office Equipment & Supplies

1 Answer

How to open drum to remove the jammed paper inside

Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

Oct 19, 2010 | Brother MFC-7440N Laser Printer

2 Answers

Paper jam

there must be a little paper left from a jam or there is too much paper in the tray

Jul 12, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

How do I fix a paper jam cef for epson aculaser cxn11nf?

Diagram of doors should be above control panel of printer.

Lift ADF/Scanner up. Open door "C" just below it. Lift orange photoconductor lever up to release photoconductor. Lift photo conductor up towards you. Inspect for jammed paper and remove if necessary. Replace photoconductor, close lever and door "C".

Open door "E" on rear of printer and look for jammed paper and remove. Close door "E".

Last place to look is in paper tray. Take stack of paper out and look for paper jam. Removed as needed.

These are the three places i have had jams and you will only find the jam in one of them. Most likely it will be in back in Door E

Aug 12, 2009 | Epson ACULASER CX11NF All-In-One Printer

1 Answer

Printer says there is a paper jam but there isn't

: Clear the jam from paper tray 1
  1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
    1. Raise the output tray. Figure 3: Raise the output tray c01321359.gif
    2. Grasp the jammed paper and pull it out of the product, toward you.
    3. Lower the output tray.
  5. Plug the power cord back into the product.
  6. Try printing a document.
    1. Remove all paper from the output tray.
    2. Turn off the product.
    3. Unplug the power cord from the back of the product.
    4. Lift the product off tray 2.
    5. Remove the jammed paper from the bottom of the product or from tray 2.
    6. Reposition the product on top of tray 2.
    7. Plug the power cord back into the product.
    8. Try printing a document.
    • If the issue is resolved, do not continue troubleshooting.
    • If the issue continues, proceed to the next step.
If you would prefer to view a video with audio instructions, click here (in English).
  1. Turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover c01285903.jpg
  4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jam cleanout part c01285904.jpg
  5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Figure 6: Lift the green lever c01285905.jpg
  6. Check the ADF paper path for jammed paper. Figure 7: Paper jammed in ADF paper path c01461018.gif
  7. Check for jammed paper where paper enters the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout c01461019.gif
  8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
    • If the paper does not come out with gentle pulling, follow these instructions.
      1. Open the ADF, and then use both hands to gently loosen the paper.
      2. When the paper is free, gently pull it out.
      3. Close the ADF.
  9. Lower the green lever.
  10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
  11. Replace the ADF input tray.
    • Figure 11: Follow the correct method to attach the ADF frame c01461020.gifc01461021.gif
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

Jun 22, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Paper tray pickup failure

If it's not working all the time then the lifting mechanism is bad.
if it is and jams then the tire is slipping and causing the jam.
clean tire with alcohol and try is it really smooth or does it feel rough? if smooth then replace

Dec 03, 2007 | Canon CFX-L4000 Plain Paper Laser Fax

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