Question about HP PSC 1350 All-In-One Thermal Printer
I've been using the scanner part of the all in one extensively (to scan in over 750 photos). The scanner has been working fine. I was able to preview, adjust the photos, scan and save to the computer. Then suddenly last night I started receiving the error: The HP imaging device could not be initialized. An error has occurred communicating with the device. Make sure that the device's power cord and cable are properly attached and plugged in. Refer to HP service and support on the web for more help with this error. The scanning software might be installed improperly or their might be a device conflict. Nothing has changed on my computer - no new software or hardware has been added. I unplugged and replugged the printer in numerous times. Turned the computer off and the printer off, unplugged it and left it undone for 20 minutes. Still receive the error. The error occurs after the scan appears to be complete but before the actual save to a file occurs. The only thing I haven't done is uninstall the printer software and reinstall it. Any other ideas?
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Posted on Jan 02, 2017
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Apr 25, 2017 | Epson Gt-15000 A3 Flatbed Scanner Eu-45
I am a Support Engineer with Xerox Scanners.
If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..
We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/
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