Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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DC 11 issue

The suction cup will not stay in on the multi floor tool for soem strange reason, would appreciate any advice. It keeps popping back out when pressed in.

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This may be due to diminished suction. have you tried cleaning out the filters? Try rinsing the filters throughly with water and then letting it COMPLETELY dry out before reinserting. Also try cleaning around all the rubber gaskets on the dirt bin.

Posted on Oct 12, 2007


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Posted on Jan 02, 2017


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The roller stops as soon as machine turns on, then air leaks with poor suction. How do I fix it?

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor, but from what you've described it sounds like your machine may have a blockage in the floor tool, wand, hose or inlet duct. This is simple to resolve by following each of the steps shown in our video guide:

If you continue to have issues with the suction performance or the brush bar in the Triggerhead floor tool after checking for and removing any obstructions, our experts are on hand to help you further. You can reach the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi Lela, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your Dyson vacuum on this particular floor surface. We'd like to learn more about the situation as we may be able to offer some advice that will help with this. You may also want to check directly with the flooring manufacturer, as they will be well-placed to offer advice on the best way of caring for it.

So our experts can take some further details about your Dyson vacuum and the type of flooring you're using it on, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 04, 2014 | Dyson 1 Ball Upright Bagless Vacuum DC25...

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I have a dyson animal dc24. It is 7 months old and has stopped working. The hand tool is working fine but when I insert it to engage in normal vaccuming the suction stops. I can hear a strange air sound....

Hi there,

I'm sorry to hear your DC24 Animal isn't picking up as well as usual. Although I note you've already checked for blockages, it sounds as though this is likely to be the cause of the issue.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow the filters to dry somewhere warm for at least 24 hours before replacing them in the machine.

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766.

Best wishes,

Dyson Online Customer Support

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When my dyson dc14 hoover is on it has a strange burning smell, and a noise like air popping, there seems to be suction from beater and it spins. and definitley suction from extension. Filters are clear...

It could be the belt. However, the popping sound does have me puzzled. The popping could be coming from a partially broken belt slapping against plastic.


Sep 09, 2010 | Vacuums

1 Answer

Vacuum cleaner
Vacuum cleaner
Posted by che9 on Jul 01, 2008
I need to buy a vacuum cleaner - the flooring in our house is mainly Oregon pine with loose rugs. I suffer from back problems and find the cylinder vacuums cause a great deal of back strain. I have been told that an upright vacuum is not suitable for wooden floors - I would appreciate any advice, particularly if you knows of an upright vacuum cleaner that works well on wooden floors. Thank you

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Well, I can think of a couple of solutions for you and I hope they will help. #1. The first thing that came to mid was to stick with the canister vacuum with good suction but instead of dragging the canister vacuum around and having it irritate your back problems you can have a longer hose made in the length that would be comfortable for you and to use not a vinyl brush with black bristles, instead you can use a good horsehair brush of which is better for the wood floors and will not scratch the wood floors. #2. It does not have a lot of suction but id you buy an electric broom like Hoover or Eureka you can convert the plastic tool that comes with it from the factory and use and adaptor and install a good horsehair brush, it like an upright but the cord is much shorter, you may have to use an extension cord. #3. if you own your own home you can install to your existing home a central vac with a 30 or 35 foot house with wands and a horsehair brush and then you can go in any direction but then your hose is much longer. Or you can shorten your hose to 20 or 25 feet , but then you are adding more inlets to your existing home, it is up to you. A central vac straight suction is less than an est of $750.00 or less depending on the unit your purchase but a lot easier and all your got to do is empty the bag or dirt cup from out in the garage and the sound is also out in the garage or down the basement . A local vacuum cleaner dealer can assist you with any of the 3 choices that I suggested. I hope this will help you. So, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

Thanks, Don the Vac Man
Go Ahead. Use Us.

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