Question about SanDisk Sansa e250 MP3 Player

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Frozen my sansa e250freezes everytime i turn it on when i hold the power button down it turns off when i turn it on it does the samething what do i do

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Re: frozen

What do you mean by frozen? when at what scren does your player froze? Try going to recovery mode and update the firmware of the player. The latest on is .18A if you have the latest one then try calling sandisk technical support 866-726-34-75.

Posted on Aug 13, 2007

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Frozen screen


When the Sansa e260 is frozen, first try to reset the player.

How to reset the e200 series player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
When resetting does not solve the problem, a reinstallation of the
firmware should be performed.

Need more help ? Just post a comment.

Dec 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Nothing but the blue ring lights up

ok..idk if this will work but it might...first turn off the sansa...then turn the hold switch on (it should turn red). hold down the record button on the side of the player..then while still holding that hold the power button down...but keep holding them untill a screen shows up saying something about recovory mode..itll say to plug in the usb..u could do that..idk it that will it doesnt instead of plugging in tthe usb in the computer..wait about 15 seconds after the recovory mode screen shows up and then hold down the power button for about 15-20 sec...then itll go all black (including the blue light) press the power button again like u would to turn it on...and everything should be back to normal..hope this helps...:)

May 04, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen sansa at refresh database

This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer


Try the hard reset.
Press and hold the Power button for 10-15 seconds to turn it off, once it's off, turn the device back on.(make sure the hold is off)

Jan 11, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Frozen sansa

Hold down the power button for fifteen seconds. Wait ten seconds before turning the device on again to let the RAM clear out.

May 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen from photo display

just hold down the power button until it turns off

May 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

3 Answers

Frozen screen

Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.


Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.



Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

My sansa e260 is frozen

I had the same problem. Just wait until the battery will be out of charge and then charge it again with your computer. Turn it on and you go. (Sorry for my english, i'm french)

Aug 02, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Please, i need help

did you check the "hold" sliding thing on the top (where the headphones plug in)? if it's orange, slide it back.

May 03, 2007 | SanDisk Sansa e250 MP3 Player

7 Answers

My sansa e250 frozen

That happened to me. Take the battery out and then put it back in. Mine worked fine after that.

Nov 29, 2006 | SanDisk Sansa e250 MP3 Player

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