Question about Whirlpool Duet GHW9150P Front Load Washer
I am getting a F 02 error and do not know what that error code means. Washer has water in it, but will not drain. When activated, I can hear a faint humming sound. Drain hose is clear, electrical connection at the outlet is good. How do I take the back off? Any suggestions?
The hum you hear is the drain pump trying to get the water out of there, but it can't for one of two reasons. 1.) It's jammed by debris (pillow stuffing material, underwire from a bra, etc...) 2.) The pump itself has failed. UNPLUG THE WASHER! You'll need to remove the three screws that are located below the bottom front panel. (Do this easily by leaning the machine backwards toward the wall and propping the 2 front feet up with a brick or the 4" side of a 2x4) These screws are star shaped, called "Torx" screws, size #20. After you have those removed, pull the panel downward and pull out from the bottom at the same time, then set the panel aside. Mounted to the floor of the machine near the center is the drain pump, see the hose coming out of the bottom of the tub and into the pump? That one will HAVE to be clamped off before you continue. Use 2 open end wrenches and a pair of vice grips... use the wrenches to pinch off the hose and the vice grips to clamp the TIGHTLY into place. Now remove the drain trap cover. Rotate the hand grip counter-clockwise several turns and pull it toward you. (*THERE WILL BE SOME WATER COME OUT EVEN THOUGH YOU HAVE THE HOSE CLAMPED OFF. HAVE TOWELS READY) Use a flashlight and your fingers to inspect the pump area, remove any debris you find. Make sure it's COMPLETELY cleared out. Then re-install the drain trap cover next remove your hose clamps. Plug your machine back in and set it to "spin only" and engage. You should hear the pump fire up and water being evacuated. Is so? You did it! Rebuild everything. Job time= ~45 minutes. If not, you have a bad pump and it should be replaced. The part # is 280187 and list for ~$115.00 at your local appliance parts retailer. Good luck! Please post back.
Posted on Aug 13, 2007
Please unplug the washer before you attempt the following ! ! !
(1) Find the three torx screws on the bottom front panel under the door (at the bottom of the washer).
(2) Remove them, the panel will drop down, you will see something that looks like a big plug or drain stopper.
(3) Unscrew it (counterclockwise) if there is water in the tub you will have a mess, so put down towels or try a small bucket. It should slide out very easily.
(4) Claim your treasure, I had a drill bit, guitar pick, $2.47 in change, several nails, a breadbag clasp, and several other items that cannot be identified.
Posted on Dec 06, 2008
Spinning like a Top again, and all thx to you, you saved me two weeks without my washer and probably over 200.00 in repair fees. Your step by step instructions worked perfectly. Thx. so much. P.S. I am single and do have a few other odd jobs around the house which I could use some extra hands. Think about it. ha ha
Posted on Jul 22, 2008
SolutionGuy's instructions were great and helped to solve the problem (F-02 error message). A piece of fabric and scraps of paper were caught in the pump.
Tip 1: If you don't own box wrenches, a couple of wood paint stir sticks work just as well.
Tip 2: You don't need a lot of towels if you're clever and patient when you remove the drain trap cover. Place two large sponges (like what you use to clean your car with) on either side of the drain trap cover and only unscrew the cover enough to let water out until the sponges are full, then screw the cover back on, wringe out the sponges into a bucket next to you and repeat until all the water has been drained out. This takes time, but saves the trouble of cleaning up half a gallon of water that would otherwise be flooding the floor of your laundry room.
I had to go one step further because of where the fabric was jammed in the impellor (water pump). If you can't remove the material that's jamming the impellor by reaching in with your fingers, you may need to remove the pump/impellor for easier access to the material. To do this, unscrew the three phillips head screws that secure the gray, plastic flange to the white drain trap. One is on the hidden "back" of the gray flange, but you can easily find it by feeling around with your fingers. When you remove the impellor/pump, keep track of the black, rubber "washer" that may fall off the impellor. You can now get at any foreign material stuck in the impellor. Once the area is cleared, put the rubber washer back on the pump, and put the screws into the holes of the gray flange before positioning the pump on the drain trap. Tighten the screws until they stop, but don't overtighten because you're only screwing into plastic. Now you can finish putting the drain trap cover back on, remove the clamp and restore the bottom front panel.
Posted on Dec 28, 2007
DO NOT ....I repeat DO NOT use the Purex 3 in 1 laundry sheets in these front loading machines !!!!!!!
Posted on Jul 19, 2009
I am having the same issue. Geting the F2 error and washer won't spin and drain. Works sometimes and not others. What's the issue?
Posted on Oct 23, 2008
It could be the drain hose... but more likely is the drain valve. My wife and daughter have fairly long hair... and that caused all of the problems. Fix is about 30 minutes and a little messy... Three screws on the very bottom of the front need to come off... then lift, pull and pry (grunt if it helps) from the bottom to pull the bottom cover off. Right in front is a large object filter with a removable lid. With a trash bag or cookie sheet under it, remove that lid (unscrews just like a pickle jar... tight and then bam! Your knuckles are now scuffed... or you were smart enough to wear gloves). Once that is done, you can remove the one screw holding it down and walk the back feet forward and it will come loose. Then, two hose clamps and an electrical connector need to be undone. Set all aside... Next is the drain valve... or eco valve... it's the big black elephant trunk that connects the basket to the filter. One large hose clamp needs to come off and then it comes right out. This piece will likely smell like the sewer... clean it to keep the washer from stinking up the house. Anyway, pop the teflon ball out.. there is a 1/2" by 1" opening where the hose interfaced with the basket. This opening is the "drain valve" that clogs with hair or string or whatever. Pull all of that stuff out, clean everything to your liking and put it all back together again. I prefer to use vice-grips to work with the hose clamps, but other things can do the job... The hoses are probably clogged a little... from soap scum. I took mine outside to the hose bib on the house and went wide open on the spigot and flushed them 95% clean. Works like a champ again. I would almost think all of this could be solved by running a load with drano in it instead of water... and that would save you a lot of time if you're not the "take it apart and put it back together" type. Best of luck!
Posted on Oct 22, 2008
SOLUTION GUY HAS THE BEST ANSWER! HE IS THE MAN1 FIXED THE PROBLEM IN 10 MIN. HOPE HE GETS LAID FOR HIS EFFORTS!
Posted on Feb 01, 2008
Solution Guy got it right! And I used AKL17's sponge tip, only I used towels. My culprits: lint, pet hair, a paper clip, and a piece of cloth that I think was part of a dog bed.
If you have a pedestal, you don't need to tip the washer back to access the screws, but it helps to pull the drawer out. I had a bunch of towels and packed them around the trap as I unscrewed the cap, and after I cleared the trap I used a fan to dry the inside of the washer completely before putting the panel back on (which was the hardest part, trying to hold it in place with one hand and put the screws in with the other). I used a needle-nose vise grip to clamp the hose and it worked really well--just be sure, if your vise grip has a cutting portion, not to put that on the hose. :)
Thanks for the tips! Saved me a repair call and made me feel competent!
Posted on Mar 05, 2008
My whirlpool duet ht washer won't start....the power button comes on but at the settings it just flashes a green light and it won't start.
Posted on Jan 05, 2010
Posted on Jan 01, 2010
Solution guys rocks!!!! Worked PERFECT!! Found 4 pieces of clothing and OMG did it smell like rotten eggs!!
I had a stink for 3 years in my drain tub and never knew why until NOW. The clothing peices were black as night and had mildew like a sewer. THANK YOU SO MUCH!!!!!!!!!!!
Posted on Jul 12, 2009
I just went through the same process, but it looks like I need a new pump. HERE'S A GREAT TIP FOR GETTING THE WATER OUT FIRST: use a WET/DRY vac on the end of the drain hose to **** the water out before you begin! (Many thanks to jsrock516 for that one), Just be sure to put the drain hose back in the drain before you start the beast back up!
Posted on Jul 21, 2008
I did all of this and still had the problem. Bought a new pump. While installing it, just for the heck of it, I removed the hose connecting the pump to the washer part to see if maybe the ball was messed up. What I found was one of my wife bathing sponges stuck up there. It was blocking the water from exiting.
Posted on Jul 19, 2008
PLEASE UNPLUG YOUR EQUIPTMENT BEFORE MAKING ANY REPAIRS.
THANK YOU.... LEFTY
Posted on Jun 10, 2008
Right on the money i did things a little difrent i used a turkey baster to get out the water nothing on the floor tilted back as far as i could thank you for the help
Posted on Apr 27, 2008
Same problem...took the pump assembly apart and found the metal cylinder is starting to breaking apart(is this normal). Is there any way to just purchase this part instead of the whole assembly?
Posted on Apr 08, 2008
Rock and Roll Solution...literally, one of my wife's flat rocks (Azurite) was gettin' in the way of the impeller suction hole. This was just great. I buy the beer if you're in the neighbourhood.
Posted on Feb 29, 2008
Awesome step by step instructions! It worked perfectly and so does my washer now! Thank You.
Posted on Feb 05, 2008
Wow, great instructions! My husband and I were able to remove the sock causing the problem and the washer works great!! Thanks!
Posted on Nov 11, 2007
refer to user manual (page 5-11) at link below:
“E2” flashes if the thermistor has shorted.
See “Thermistor Test” on page 5-5.
Posted on Feb 23, 2008
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