Question about HP 15.6" Compaq Presario CQ58-A10NR Laptop PC with AMD E1-1200

1 Answer

I think I have a virus

I was going to download the latest minecraft snapshot and launcher from www.minecraftforumn.com, and it started to download,then it rerouted me to lesstabs.com some survey, so I promptly closed google chrome, it crashed and said chrome cannot be closed while downloading so I made it stop downloading. I went to open "MnecraftDev" the snapshot and them Microsoft windows stopped responding. Then my computer restarted and started to turn on, stayed on the loading screen for like 20 minutes then said something like preparing automatic repairs, or something. Then went to a lit up black screen. I have Mcafee Security and it didn't warn me of a problem

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  • 25 more comments 
  • Hank Jenkins May 11, 2013

    It won't turn n, how do I boot into safe mode?

  • max carson
    max carson May 11, 2013

    This will help:http://windows.microsoft.com/en-us/windo...

  • Hank Jenkins May 11, 2013

    So I've tried booting in safe mode a couple times now, if goes into automatic repair and then just illuminated black screen

  • max carson
    max carson May 11, 2013

    First unplug, remove battery, leave battery out, plug in, try the Safe Mode with Networking. If it fails, unplug, repeat, it's important to unplug after each attempt. Plug in, with one hand/finger push the on button, with the other, immediately start tapping F-8 repeatedly until you get to the menu, select SAFE MODE with NETWORKING. Post results.

  • Hank Jenkins May 13, 2013

    Tapping f8 puts into automatic repair immeaditly

  • max carson
    max carson May 13, 2013

    It's should bring up a Boot Menu? Pull the AC plug, remove battery, leave battery out until you have completed this procedure. After each attempt unplug, plug in. Plug in, use this procedure to Boot to Safe Mode with Networking:http://www.ehow.com/how_5117212_boot-com...

  • max carson
    max carson May 13, 2013

    You mat have to do a Full Factory Recovery, if you have a Recovery Partition. What happens if you leave Repairs running?

  • Hank Jenkins May 13, 2013

    I don't know what a recovery partition is, but I left it plugged in to "repair itself" and it just did a loop... It started off as if it would start, then went to saying the automatic repair thing, going black for an hour or two, then looping

  • Hank Jenkins May 13, 2013

    Does being on windows 8 make a difference?

  • max carson
    max carson May 13, 2013

    Did it come with Windows 8? Or was it installed/Upgraded?

  • Hank Jenkins May 13, 2013

    It came installed

  • Hank Jenkins May 18, 2013

    ....Max?...

  • max carson
    max carson May 18, 2013

    Yes.

  • Hank Jenkins May 18, 2013

    Does it being windows 8. Pre-installed change anything?

  • max carson
    max carson May 18, 2013

    yes and No, it should have a Recovery Partition if the OS is pre-installed. I would not count on the repair to do anything at this point. Here is the Win 8 RESTORE procedure, remember: REMOVE BATTERY, LEAVE BATTERY OUT, and UNPLUG after each attempt to RESTORE or Boot to Safe Mode:http://www.bleepingcomputer.com/tutorial... Use F-8 to boot to Safe Mode with Networking, or, F-12 to do a System Restore to a date before this issue. You must push the on/off button with one finger and with the other simultaneously and immediately start tapping and alternating F-8 to F12 , F-8 to F12. Over and over until you get a response. If it fails, UNPLUG, plug in, try again.

  • max carson
    max carson May 18, 2013

    When the computer gets in Auto Repair do you every get a "Couldn't repair" screen that gives you Advanced option? If so, chose Advanced Options, Restore

  • Hank Jenkins May 18, 2013

    It only ever said. Your pc ran into a problem we will collect some data and restart for you

  • Hank Jenkins May 18, 2013

    Ohhhh soo close I almost got it once I think I got it to the boot menu, it said os boot something and was beeping like mad and had multiple options, but I haven't been able to get it back

  • Hank Jenkins May 18, 2013

    What do I press

  • Hank Jenkins May 19, 2013

    Max, what is a Hard Disk Short DST failure?

  • max carson
    max carson May 19, 2013

    You can find all the info here:http://www.bleepingcomputer.com/tutorial... This will explain the DSThttp://www.ehow.com/info_12133492_laptop...

  • Hank Jenkins May 19, 2013

    Okay, we'll I don't know how to restore from my position because the screen won't come on, but what is an EFI file?

  • max carson
    max carson May 19, 2013

    Curiously your HP model with Windows 7 support? You say ir came with Windows 8 installed? Out of the box? New? Is it 32 or 64bit Win8?

  • max carson
    max carson May 19, 2013

    http://h10025.www1.hp.com/ewfrf/wc/docum...

  • Hank Jenkins May 19, 2013

    It came out of the box on win8 it was the Black Friday 179$ laptop last year

  • Hank Jenkins May 19, 2013

    I don't know what bit

  • max carson
    max carson May 19, 2013

    Perhaps it wold be wise totake it to a Qualified Computer Tech, try CompUSA, or similar Computer store. You may be in over your head. Consider replacing Win 8 with Win 7. If you have owned Windows based computers before you will find Win 7 a bit easier to use. If it's under warranty, return it to the store you purchase it from. Usually they will give you a break on repair, replace, or options.

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  • HP Master
  • 7,627 Answers

I would download freeware MALWAREBYTES: http://www.filehippo.com/download_malwarebytes_anti_malware/ In Safe Mode with Networking if necessary. In the install UNCHECK the Trial Pro Version, you want the freeware version, run a FULL scan, delete ALL results, reboot normally. I use AVAST FREE 8.0.1489: http://www.fixya.com/answer/answerpageslideview.aspx?ctg=8&thid=18108057 Haven had a Virus in years. Give it a try, it's always rated high in Anti Virus and it's free! First, of course, you have to remove McAfee with the McAfee removal Tool found on the McAfee website.

Posted on May 10, 2013

Testimonial: "Booting in safe mode won't work"

  • 1 more comment 
  • Hank Jenkins May 11, 2013

    Oops wrong place, I can't boot it in safe mode

  • Hank Jenkins May 26, 2013

    Max, if you still on this problem, will a win8 repair disc help me?

  • max carson
    max carson May 27, 2013

    Give it a try, it can't hurt.

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5 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
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SOURCE: black/GREY screen with light spots screen

Try reinstalling the gpu driver. If the problem still persists, the screen may be going out.

Posted on Apr 17, 2008

contest25
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SOURCE: HP Pavilion laptop restarts during welcome screen

Do the power drain

step1. Remove battery and ac adapter
step2. Hold on to power switch for 30secs-1mint
step3. Put back the battery and ac adapter
step4. Start the laptop as usual
IT SUD BOOT PERFECTLY

after doing this also if the symptoms are same
i apologise to tell u ...its gonna be Motherboard probs which is common nowadays in Most of the HP LAPTOP

Posted on Feb 25, 2009

  • 156 Answers

SOURCE: display driver stopped responding

For this issue , You need to boot in safe mode by tapping F8 key and go to safe mode with networking (As internet works in this mode). Try installing the Driver again from the following website "http://www.nvidia.com/object/geforce_notebook_winxp_179.48_beta.html"

OR click on the following link


javascript:%20checkAgreement('http://www.nvidia.com/content/DriverDownload/download_confirmation.asp?kw=&url=http://us.download.nvidia.com/Windows/179.48/179.48_notebook_winxp_32bit_beta.exe');

Hope it works.
Cheers

Posted on May 19, 2009

  • 1 Answer

SOURCE: Acer Aspire 5515 stopped responding and will only

i have an acer aspire 5515. i used the laptop last and had no problems, woke up this morning and when i turned it on it started on and from there it kept going back and forth to the empowering and mircrosoft corporation. i tried f8 an safe mode and its still doing the same thing

Posted on Nov 29, 2009

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