Question about Google Gmail
I am trying to retrieve my email but the message says either my address or password is wrong?
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Posted on Jan 02, 2017
SOURCE: my email address wont let
Hi and welcome to FixYa!
Have you tried using another browser? If you are on IE, you can download Firefox and try it from there to see if that is the issue. A lot of times, reinstalling your browser (IE, Firefox etc) will help with this issue. Before you try to change your password, use another browser and try to log in from there. If it isnt taking it either; take these steps;
If you need to recover your password and change it;
Enter your email address,
A message will be sent to your back up email you signed up to gmail with.
If you do not have access to that email any longer to have gmail send another password;
In order to proceed with resetting your password, you'll need to stop making login attempts. Please allow 24 hours since your last login attempt then visit the page again. Please note: accessing Gmail via POP, IMAP, mobile, or with other Google products is considered activity.
You'll now have a chance to answer your secret question.
If you're unable to answer your security question and you have a recovery email address on your account, a link will appear at the bottom of the secret question results page.
Please try to answer the secret question given. If you're still unable to answer the secret question and are sure you're the correct owner of the address; go to
and provide as much information as possible to help them investigate your issue. This is the only way you will be able to contact Gmail to have them assist you.
Hope this helps! good luck!
Posted on Sep 16, 2011
a password doesn't have to be diffucult, or even make since. but writing it down & keeping it safe is a very good idea..
if the problem with the email persists contact gmail customer & ask them about it, they may have a simple solution
Posted on Jan 23, 2012
SOURCE: I can't retrieve my email.
go to your email service
type in your id
the look for
CAN'T LOG INTO MY ACCOUNT--click on it
& follow the prompts
if that doesn't work contact gmail customer service or their technical support
Posted on May 30, 2012
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