Question about Google Gmail

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I can't access my email

I am trying to retrieve my email but the message says either my address or password is wrong?

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  • Google Master
  • 1,824 Answers

Hi,
try the following method:

Posted on May 10, 2013

4 Suggested Answers

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Posted on Jan 02, 2017

KittyTech
  • 324 Answers

SOURCE: my email address wont let

Hi and welcome to FixYa!

Have you tried using another browser? If you are on IE, you can download Firefox and try it from there to see if that is the issue. A lot of times, reinstalling your browser (IE, Firefox etc) will help with this issue. Before you try to change your password, use another browser and try to log in from there. If it isnt taking it either; take these steps;

If you need to recover your password and change it;

https://www.google.com/accounts/recovery?service=mail

Enter your email address,

Click submit;

Enter captcha;

A message will be sent to your back up email you signed up to gmail with.

If you do not have access to that email any longer to have gmail send another password;

In order to proceed with resetting your password, you'll need to stop making login attempts. Please allow 24 hours since your last login attempt then visit the page again. Please note: accessing Gmail via POP, IMAP, mobile, or with other Google products is considered activity.

You'll now have a chance to answer your secret question.

  1. Go back to the link i sent you at the top of this message;
  2. Enter your username.
  3. Click Submit.
  4. Answer the captcha.
  5. Click Submit.

If you're unable to answer your security question and you have a recovery email address on your account, a link will appear at the bottom of the secret question results page.

Please try to answer the secret question given. If you're still unable to answer the secret question and are sure you're the correct owner of the address; go to

https://www.google.com/support/accounts/bin/request.py?hl=en&contact_type=acc_reco&ara=2&ctx=acc_reco&rd=1

and provide as much information as possible to help them investigate your issue. This is the only way you will be able to contact Gmail to have them assist you.

Hope this helps! good luck!

KittyTech

Posted on Sep 16, 2011

SOURCE: I have a user name that I don't want to change. Can I try finding a password only?

a password doesn't have to be diffucult, or even make since. but writing it down & keeping it safe is a very good idea..
if the problem with the email persists contact gmail customer & ask them about it, they may have a simple solution

Posted on Jan 23, 2012

SOURCE: I can't retrieve my email.

try this
go to your email service
type in your id
the look for
CAN'T LOG INTO MY ACCOUNT--click on it
& follow the prompts
if that doesn't work contact gmail customer service or their technical support

Posted on May 30, 2012

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3 Answers

Forgot my Password/login - need a new account


People sometimes forget their email username or password even both.
Fortunately, you can retrieve your username if you can supply some information that verifies your identity.
However, if you forget your password, you must select a new one.
You will need access to the alternate email address you supplied when you created your current email account.

Go to your email program and click the link under the sign-in fields to recover a lost email ID or password.
The title of this link may vary, depending on your email program.
For instance, look for "Can't access your account?" in Gmail and look for "I can't access my account" in Yahoo! Mail.
Clicking this link will take you to a page with several options.
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.

Enter the alternate email address you provided when you signed up for the email account.
You may have to enter other information as well, such as your date of birth, country of residence and zip code.
Go to the email account for the address you provided.
Open the account recovery message from your email service provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve your username with this link.
Reset Your Password
Click the link beneath the log-in fields on your email account sign-in page.
In Hotmail, this link is titled "Forgot your password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve your password.
Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your alternate email address.
Go to your alternate email account and open the message from your email service provider. Follow the directions in the message to reset your password.
Recover Old Email Accounts
Important information can sometimes be sent to an old email address that you no longer use.
For instance, if you registered a domain name, a website hosting account, a PayPal, or eBay account with an old email address but forgot to update your account when you switched email providers, then messages sent by those sites will be overlooked.
Finding old email accounts is not that difficult, especially because email users tend to use the same user name, or variations of it, for all email accounts.
If you know, or have an idea of what the old user name was, then retrieving, or changing the password is simple, but each email server uses a different user name or password retrieval method.

Call your internet provider and tell them you have forgotten your email account.
Give them your name and account number, found on your monthly statement.
In some cases the Internet provider will want to email this information to you.
Be sure they send the information to the alternate email address which you can access.
You don't want them to send messages to the email address you can't currently access.
The internet provider will ask you the security question you selected when signing up for the account.
If you can't remember what you selected, then the customer service representative may ask for a user name, your address, or the telephone number under which you registered the account.
Reset the password with the customer service representative over the phone.
The representative will help you change the user name if needed and reset the password so you can access the account again.
Yahoo Email
Go to the Yahoo mail page which asks you for your Yahoo ID.
Click on "I can't access my account."
Make the appropriate selection from the choices.
If you choose "I can't remember my user ID" then Yahoo will have you answer the "secret questions" they asked when you signed up.
These questions will be something like: "What was your first car?" or "Who was your third grade teacher?" If you answer coincides with the answer you gave when you signed up for the account.
Yahoo will give you your user ID.
After recovering your user ID, click on "I can't access my account" again and select "I can't remember my password," then click next and you will be taken to a change password screen, where you can change your password.
Start using your old Yahoo email account.
MSN Hotmail Email
Go to the Hotmail, or the MSN ID page, where it asks for your user name and password
Enter your user ID.
Unfortunately, MSN requires you to remember the user ID.
Click on "I have forgotten password"
Choose whether you want your password mailed to you or changed.
Unless you have registered a secondary email, if you choose email then the password will be sent to the account you can't access.
If you want to change password then you will be asked the security questions you specified when you registered the account.
Questions are something similar to, "Mothers birth place?" You may also be asked for your zip code, or address.
Enter a new password.
Enter anew password when the MSN ID page loads again and access your old email account.
Gmail Email
Access the Gmail ID page and click on "I can't access my account."
Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password" and "I have forgotten my user name."
If you select "I forgot user name," then click on "retrieve user name page," which you will see further down on the page.
Enter the alternate e-mail with which you registered the account.
The user name will be sent to that email.
Select "I have forgotten my password" If you know your user name then choose and click on "retrieve password" page.
Enter your user name on the page that comes up and then answer the confidential question that is asked.
Send password reset instructions to an alternate email and access your old Gmail email account.


Aug 17, 2013 | Computers & Internet

1 Answer

Reset id and password


Which email account ??...

People sometimes forget their email username or password even both.
Fortunately, you can retrieve your username if you can supply some information that verifies your identity.
However, if you forget your password, you must select a new one.
You will need access to the alternate email address you supplied when you created your current email account.

Go to your email program and click the link under the sign-in fields to recover a lost email ID or password.
The title of this link may vary, depending on your email program.
For instance, look for "Can't access your account?" in Gmail and look for "I can't access my account" in Yahoo! Mail.
Clicking this link will take you to a page with several options.
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.


Enter the alternate email address you provided when you signed up for the email account.
You may have to enter other information as well, such as your date of birth, country of residence and zip code.


Go to the email account for the address you provided.
Open the account recovery message from your email service provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve your username with this link.

Reset Your Password

Click the link beneath the log-in fields on your email account sign-in page.
In Hotmail, this link is titled "Forgot your password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve your password.


Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your alternate email address.


Go to your alternate email account and open the message from your email service provider. Follow the directions in the message to reset your password.


Aug 12, 2013 | Computers & Internet

1 Answer

My Facebook account access is with my previous zoomtown email address/password no longer have zoomtown so can't retrieve password to access my Facebook account????


please help me not open gmail then facebook acc most big problem password the wrongly but my password sonu1993 pls start gmail and facebook

May 27, 2013 | Computers & Internet

1 Answer

L want open my email and lost my password


It's part of human nature to forget. Luckily, online there are ways to retrieve a password if it is forgotten. Yahoo! Messenger is one of the many instant messaging programs available, and it provides an in-depth and secure process to retrieve a forgotten password. After answering questions that only you should know, you will be able to give your account a new password.
1.Click "Forgot Password" under the password box on Yahoo! Messenger. This will open your web browser to a Yahoo! support page to start with the password resetting process.
2.Select "I forgot my password" and click "Next."
3.Enter your Yahoo! ID. You can enter your full Yahoo! email or just the first half of it (without the "@yahoo.com").
4.Enter the CAPTCHA code underneath and click "Next." CAPTCHA codes keep your account safe from computer bots trying to gain access to your information. If you cannot see the code, you can click "Need audio assistance" to listen to the code or click "Can't read this code" for a different randomly generated code.
5.Select the option to reset the password. Choose the email address you provided as your alternate address to have the reset password emailed to you or click "I can't access any of the above" to get it through the web browser. Click "Next" when done.
6.Answer the security questions you chose if you selected "I can't access any of the above." Click "Next" after each one. If you chose to receive the password by mail, open your email and select "Reset My Password."
7.Enter your new password in the boxes that appear and click "Next." You will then be brought to a web page where you can change your password retrieval options, but your password has already successfully been changed. This page is optional.

Sep 27, 2011 | Yahoo Messenger

1 Answer

I have not been able to access my google e-mail since August 2011 and would like to know why it keeps saying I have the wrong password when it it right. I have important information on it and want it...


If its not accepting your password, click on CAN"T ACCESS YOUR ACCOUNT>Type your full email address> Click on SUBMIT>If Gmail accepted your username, you'll now see a CAPTCHA (letters in a distorted picture).Please answer the CAPTCHA and click Submit. A message will be sent to the recovery address you listed for your account. Please wait a few minutes, then check any email addresses you might have listed as your recovery address.

** The password field is case-sensitive, so make sure you're using the correct capitalization and check to see if Caps Lock is on. Don't worry about being locked out for trying to sign in too many times--Gmail doesn't limit your attempts.

Sep 06, 2011 | Google Gmail

1 Answer

I can't access my account i lost my password


if you can access the email address associated to your facebook account you can definitely retrieve it through the email linked to it...
on the log in page click on the forgoten password link
the password will be send to your email or a link to change your password

Aug 18, 2011 | Facebook Social Network

1 Answer

I do have yahoo email and iwant to get the messenger acount now


Good Day Jusbrown!

Just try to log-in in your Yahoo mail account using your email address and password.
Try to log in here, go to https://login.yahoo.com/config/login_verify2?.intl=us&.src=ym

If you are lucky and Yahoo! have not deleted yet your account most likely you can retrieve that account again.

Just in case log-in is not successful, try the " I can't access my account " link

On the screen, it will ask you a series of question, and you will need to provide the user id (email address) at the end of it you can access the account again by renewing old password.

Good Luck!
Please add comments if you still have questions.
Don't forget to rate please.

Aug 09, 2011 | Yahoo Messenger

1 Answer

I cannot access my gmail account diplomat8011..I fogot my password and i have my business contacts saved to this account in which i need to retrieve. Please i need to reset my password so i can gain access...


Hi and welcome to FixYa!

click the link below

https://www.google.com/accounts/recovery?service=mail

Enter your email address,

Click submit;

Enter captcha;

A message will be sent to your back up email you signed up to gmail with.

If you do not have access to that email any longer to have gmail send another password;

In order to proceed with resetting your password, you'll need to stop making login attempts. Please allow 24 hours since your last login attempt then visit the page again. Please note: accessing Gmail via POP, IMAP, mobile, or with other Google products is considered activity.

You'll now have a chance to answer your secret question.
  1. Go back to the link i sent you at the top of this message;
  2. Enter your username.
  3. Click Submit.
  4. Answer the captcha.
  5. Click Submit.

If you're unable to answer your security question and you have a recovery email address on your account, a link will appear at the bottom of the secret question results page.

Please try to answer the secret question given. If you're still unable to answer the secret question and are sure you're the correct owner of the address; go to

https://www.google.com/support/accounts/bin/request.py?hl=en&contact_type=acc_reco&ara=2&ctx=acc_reco&rd=1

and provide as much information as possible to help them investigate your issue. This is the only way you will be able to contact Gmail to have them assist you.

Hope this helps! good luck!

KittyTech

Jul 06, 2011 | Google Gmail

1 Answer

I lost my password


You can retrieve it by:

going to http://mail.yahoo.com

click on "I can't access my account" (that is below the "sign in" button.)

then choose "I forgot my password" then click "next"

they will ask for your Yahoo ID (your yahoo email address without the @yahoo.com) and you have to enter the code shown on that page, then click next.

then they will send you a message with a special link or code that will allow you to reset your password on your other email address.

please rate how this helped you.

May 23, 2011 | Yahoo Mail

1 Answer

I forgot my email


If you forgot your yahoo password you can reset it by your security questions or alternate email addresses. Just click I can't access my account. Enter your yahoo ID and click next. Now give your alternate email address or security question's answer and reset your yahoo password. You can also retrieve user ID by the same way.

Apr 24, 2011 | Computers & Internet

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