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My xerox work centre 7545 wont scan and e-mail

Failure transferring job to network server

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: Xerox WorkCentre M128 - 016 - 782

There is an error in the in the server password or a template setting.
Here is the documentation. Pretty straight forward

Login to the Server was not possible during Scan to Server file transfer.
arrwup.gifInitial Action Refer to BSD 16.1.
Power OFF/ON
arrwup.gif Procedure Set the login name and password in the destination server.
Set the attributes of the Job Template file correctly.
From a client PC, set the same account as the above as a resource using CW.

Posted on May 19, 2008

  • 2072 Answers

SOURCE: RE : Xerox Work Centre M128 016-782

Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.

  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

Posted on May 19, 2008

  • 2072 Answers

SOURCE: RE : Xerox WorkCentre M128 016-782

Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.

  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

Posted on May 19, 2008

Bubbabear64
  • 2794 Answers

SOURCE: Scanning to C352 server connect error

Check you smtp server settings in admin settings. Verify there correct. If your smtp server needs your email address and password to send, that should be populated as well under them smtp authentication settings.

Posted on Oct 20, 2008

  • 2072 Answers

SOURCE: Xerox M20i scan to e-mail

You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Posted on Jan 11, 2009

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Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

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The problem may lie in the print server, and not your pc. Have an IT administrator check the drivers and ports.

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1 Answer

Error code 016 781


The 016-783 error message indicates that “Cause – Could not find the specified server path during file”.
The folder that the Xerox scanner job template uses to deposit the scans in had previously been deleted, so I had recreated the shared network folder. What I had neglected to do though was to recreate the sub-folders that the Xerox Job Templates use for the scans.
After recreating the subfolders that the file repository setup referenced in the job template I had no more error codes with that scanning job template.

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2 Answers

Xerox M20i scan to e-mail


You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

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2 Answers

RE : Xerox WorkCentre M128 016-782


Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.
  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

May 19, 2008 | Xerox WorkCentre M128 Copier

2 Answers

RE : Xerox Work Centre M128 016-782


Setting up a scanning template using CentreWare Internet Services (CWIS) will fail if the user login name is a domain user, for example, ADSdomain\testadmin.
  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

May 19, 2008 | Xerox WorkCentre M128 Copier

1 Answer

Xerox WorkCentre M128 - 016 - 782


There is an error in the in the server password or a template setting.
Here is the documentation. Pretty straight forward

Login to the Server was not possible during Scan to Server file transfer.
arrwup.gifInitial Action Refer to BSD 16.1.
Power OFF/ON
arrwup.gif Procedure Set the login name and password in the destination server.
Set the attributes of the Job Template file correctly.
From a client PC, set the same account as the above as a resource using CW.

May 19, 2008 | Xerox WorkCentre M128 Copier

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