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Problem for Routers
Generic problem for all Routers
Router works at computer store, but not at ...
By bonbon100ev on Mar 17, 2009
could not make internet connection - took router to computer store to check it out - checked out fine / connected to internet ok. brought it home - still would not connect - borrowed a friend's router and it worked
at my house. so, it is not my computer or any problem with service provider. computer store will be closed for one week - need internet
now!!
at my house. so, it is not my computer or any problem with service provider. computer store will be closed for one week - need internet
now!!
Comments:
Mar 17, 2009
- Sorory about being so vague - all this stuff floating around in my head doesn't help you guys! I'll give what info I have - I am not computer savy otherwise I could probably fix this problem myself!OK I have a PC (running XP) - connected to internet (high speed -
DSL) using Intellinet ADSL2 + High Speed Router (wired). Computer store set me up with a router because sometimes guests use their laptop when they visit. Computer store set the
entire thing up for me - has been working for almost 2 years with NO problems. This week I tried to connect to internet - modem/router lights all came on as usual. My computer showed
"limited connectivity" - no webpages would display. Took modem to computer store - he connected to intenet using my modem.
Still would not work at my house. Borrowed a modem just like mine from someone & this modem DID connect to intenet at my house.
Mar 17, 2009
- To bring you guys further up to date - I just took my modem towork with me and guess what? It works there, too! It works
everywhere except at my house and other modems work at my
house. I even called another computer store in my town & although he didn't sell me the modem, he tried to help. He just
said he was scratching his head & puzzled at that.
Mar 19, 2009
- I want to thank everyone for trying to help. I just think I am on the wrong forum - I need the "Computers for Dummies" forum. I don't even know what most of you are asking me! "Gateway subnetDNS, dynamic or static IP address, and TCP/IP stack" sounds
like this to me: "do you *^$$() and also check the ((&#%&*#@" !!
So I guess I will resort back to a google search to see if there is
something I can de-code. Again, thanks for trying to help.
**I tried the last suggestion, but it did not change things - if I do find a solution, I would love to come back here and post it just
for info sake. Thanks
Mar 19, 2009
- Giving this one more try - I am at another computer store now - not the one I bought the router from, but this is a small town store & he is willing to help me. He just used my modem to connect tothe internet (same ISP as mine at home). Works fine.
kvgopi - thanks for suggestion, but he just checked & this does not appear to be the problem.
All is not lost however; the computer store guy just informed me of good news - my local phone service company (who also provides the internet service) got bought out last month & the new
company is giving away free modems! I don't have to buy another
one. Hope the new one works. If not, I may be back!
Mar 24, 2009
- FINAL UPDATE - Got a new modem from my phone company andit works great. Still was puzzled about old modem - tried a few things and I found the problem. The modem stayed on continuously at my house (where it would not work). I unplugged it and took it to work and to 2 computer stores (where it did work).
After being unplugged for 2 days, I hooked it back up at home and
it worked. But then it quit after it got hot. Took it to work and it
connected to internet fine there again - but after it got hot, it quit.
The modem was losing the connection after it got hot! Funny how
the most puzzling stuff seems so stupid after you get the answer!
Again, thanks for everyone's suggestions.
Clarification Request
Posted by networker23 on Mar 18, 2009
the only variable here is the home computer platform ie; home PC / laptop etc, are you sure the system has not been configured with a static addressing including gateway subnet DNS etc?..that would be teh first place I would look, if necessary just delete your TCP/IP stack and reinstall MAKE sure you have a copy of your Operating system before you do this)
Posted by kvgopi on Mar 17, 2009
Is the ip address given to your PC is dynamic or Static?
Posted by kvgopi on Mar 17, 2009
Let me know the make and model
Posted by amit_techy on Mar 17, 2009
Kindly provide detailed information about your problem.
What type of router you are using and what is the ISP type ?
Posted by dante777 on Mar 17, 2009
What type of router do you have?
Are you connected via cable, dial-up or DSL?
What other hardware are you using (Modem, switch, computer/laptop)?
I'd like to help but need more information on your setup.
Best Solution
posted on Mar 18, 2009
Hi,
Try to reset the TCP/IP stack and the Winsock by the following way:
In the Start menu -> Run enter cmd.exe (press OK or hit Enter)
In the black command prompt enter the following commands:
netsh int ip reset reset.log
netsh winsock reset catalog
Hope this helps.
//Feri
Try to reset the TCP/IP stack and the Winsock by the following way:
In the Start menu -> Run enter cmd.exe (press OK or hit Enter)
In the black command prompt enter the following commands:
netsh int ip reset reset.log
netsh winsock reset catalog
Hope this helps.
//Feri
Yes
No
Solution #2
posted on Mar 19, 2009
I am saying confirmly that DHCP server option is disabled on the router. Please enable it on the router then it will work. If not you shall assign an ip address manually.
You shall take this ip address for your PC
IP Address 192.168.1.2
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
Primary DNS 4.2.2.2
Secondary DNS 192.168.1.1
Click on Start>>Run>>cmd
ping 192.168.1.1 (if you get some message like reply from 192.168.1.1 your problem is solved)
Gopi
You shall take this ip address for your PC
IP Address 192.168.1.2
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
Primary DNS 4.2.2.2
Secondary DNS 192.168.1.1
Click on Start>>Run>>cmd
ping 192.168.1.1 (if you get some message like reply from 192.168.1.1 your problem is solved)
Gopi
Yes
No
This Problem Also Relates To:
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Motorola Vanguard 6455 Router
Motorola BR700 Router
2wire HomePortal® 1800HW Router (1000400212000LNR)
3Com 8054 / USR5410 Router (8054/usr5410 bun)
2wire (1000-400108-001) Router
Actiontec (5GE583000-01) Router
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