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You should be able to get another one from the manufacturer. Try calling Babyliss customer service. Also, with the model number, a lot of manuals can be looked up online .
Depends on how the jet is set up. Many use a venturi device that pulls air through it as water runs out the jet. Many times people will stick their fingers in the jets and knock the venturi out of place preventing the air from being drawn out. If unit has an air pump, I would check for blocked lines.
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