Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Howling - Which is the correct fix

I too am experencing a intermediate howling noise coming from the lower freezer section of my 2 year old GE refrigerator (Model # GSC23LGQBB-WW). I have read posting here and on other sights that identify the problem as either the evaporator fan (Part # WR60X10185) or the control board that regulates that same fans speed (Part #WR55X10552). One is around $50.00, the other over $100.00 Before I order either one I'd appreciate help figuring out which one is the source of the howling, and if anyone has been successful in getting GE to provide the part/s at no charge. If so which of the several GE Customer Service #'s on thier website did you use to reach GE? Thanks! Sleepless in San Diego

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Re: Howling - Which is the correct fix

Suggest a defrost with doors open over night, what often happens with this model is that you get an ice build up near the fan which causes an extremly loud noise, very common problem.

Posted on Sep 01, 2007

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Re: Howling - Which is the correct fix

I think I have the same problem. The unit is also about 2 years old (GSH25KGRBB). I have an extended warranty. They already replaced the controller card. I see it is the exact part number you have mentioned. It seemed to help for awhile but I think it has gotten worse again. The noise is more consistent after they changed the board. Less revving up to "turbo" mode. Howling is a good description. I can hear it now, on the other side of the house. I would change the fan out. I think they did the board first because it probably is easier even if the part cost is higher. I will probably call them back again. This will be the third time. The first time they just changed the little flapper on the ice dispenser. Otherwise the unit cools and runs flawlessly.

Posted on Aug 20, 2007

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Howling noise

I found this website about 2 weeks ago. I and read the postings about replacing the control panel. I own the GSS22SGRF SS. This thing was driving me and my wife absolutely insane. We live in a smaller house and the howling noise was so bad we could hear it over the TV at normal volumes. I would have to crank the surround sound to not hear it. They are not kidding when they say it just gets louder. Anyway a year after it has been doing it or about 10 days ago when I ordered the control board the refrigerator stopped dispensing water and ice along with making a clicking sound. When I opened the door the digital temperature setting displays would turn off and on in succession with the clicking noise. I was like great, I just dropped $100 dollars on this control panel and 2 other things are now going wrong with my fridge.
Anyway I get the part on Wednesday and waited for my dad to come over and help me out just in case. We pull out the fridge and I am not kidding but it only took about 10-15 minutes to swap out the panels. All of the wires on this model come with connectors so we didn't have to cut 1 wire, all you had to do was plug them in and set the ground. I could have done it myself, too easy. We plug the thing back in, put it into position and BAM!!! everything is fixed. The water and ice machine are back to normal, not one howling or clicking sound for over 24 hours now. Best $100 I have spent in a while. Would have costed me a $100 just to have someone come out and look at it. I will never buy a GE refrigerator again based on the customer service I got when I called in but if it wasn't for this post I guess I would be out of pocket another $1900 because I was about a day away from throwing this thing in the trash!!!! GE NEEDS TO REALIZE THAT IF THIS PROBLEM IS HAPPENING THIS OFTEN TO STEP UP AND AT LEAST SUPPLY THE REPLACEMENT PART. I GUESS THEY HAVEN'T FIGURED OUT THAT THIS MIGHT NOT COST THEM RIGHT NOW BUT IT WILL COST THEM AT LEAST ONE PURCHASE IN THE FUTURE.

Oct 24, 2007 | GE (PSS26MSRSS) Side by Side Refrigerator

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