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You must first unplug it and look inside the shredding blades, especially around the spot usually near the center, where there is a pressure button. When paper hits it, it starts shredding. Chances are some pieces of paper have jammed just over it stopping paper from hitting it and switching it on. I have had to use long tweezers to work the jammed bits out... Once clear it will work again. Also using shredder oil every 50 sheets through will help it cut easier , and jam less frequently. Do not put too many sheets through together in a bunch. No staples...
Dear Bruce,
Here is some generic information about shredders that may help you.
Most of the shredders have a micro switch that senses if the paper has been introduced to the shredding slot.
These micro switches are activated by a little arm/leveler that touches the paper and activates de contact inside the shredder housing.
While disconnected from the power, try to check if the switch is working properly. Check if you can hear a "click noise" while moving it back and forth by using a paper clip. When this sensor arm is broken, the device will not operate since it does not detect the presence of a paper sheet to be shredded.
Make sure your power is on (not only connected to the wall - but check if there is any indicator in the shredder). If the arm is not broken and you still hear the click noise indicating the micro switch is being activated, then your problem could still be the power since there is not LED indicator in the panel of this device.
If this does not solve your investigation process, please make sure your power cord is fine. Otherwise, it would be an internal electric problem in the device.
One additional possibility (since I have no further details from you) is that the device is on, you can hear the motor running but the gears that move the shredder blades are broken (that has happened to my device).
I hope this gives you some light in further investigating your problem.
Good luck!
RC
Sounds like there's blockage between rollers and it also jams the sensor so auto function stops working. You will need to clear out as much jammed paper as you can using tweezers. Inspect the centre of the feed opening, there should be sensor which must be clear of blockages and moving freely. So clear any stuck paper with tweezers, in addition you can soak any jammed paper with WD-40 and unit should be good as new. Although if sensor arm is damaged then replacement of such sensor is unavoidable.
I have this same shredder and same thing happened to mine just 2 months after warranty is up. I called the company and told the sensor is gone and there is no way to replace. BTW mine runs in reverse but not forward.
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