Question about Lazy Boy La-Z-Boy Power Lift Recliner Cashmere

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Remote for lowering foot on recliner will not work

Remote for putting chair up works but will not put it back down. Talked to someone in local store but was not impressed with service. The chair is about 14 years old but in excellent condition and I feel that is why the salesclerk wasn't too helpful. I cannot find a model # on the chair which doesn't help. Can anyone help?

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