I bought a used c250 about a month or so ago. There were already songs on my memory card, but I can't access them from my computer (tried Windows Media Player, and the Sansa Media Converter I downloaded didn't even recognize the player). Please help me - there are about 20 albums that I don't even want on there and I'm jonesin' to put on more of my own!!
Your suggestions were great but for me, they didn't work so I took the one suggestion to call Customer Service (thanks for including the number!), expecting the worse - but the experience was actually OK. I had a nice person and we found a fix; so I will share what we came up with here:
My problem was that my computer showed no files in my Sansa folder BUT on my player the memory was full.
So I unplugged the player; went to "Settings", went to "Format" and selected "Yes". Everything went away (be sure to do this fix if this is what you want to do - I did) and now I can put what I want into my Music player. danke.
I have the same problem. The 3 songs that came with the Sansa C250 are not shown anywhere in the c250 file/directroy structure using Windows Explorer. Even the hidden directories how nothing. I came across a .DAT file that had some reference (using NOTEPAD) to one of the songs, but I'm not sure I want to delete any of the DAT files.
I can easily see the music files that I placed on the c250.
Have you tried going to My Computer while you are plugged in and opening Sansa icon, Internal memory, then open the Music folder. From there you should be able to delete whatever you want. I was actually putting photos in this way until I discovered the Sansa converter program because I had no directions.
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A SD flash card is not part of the player itself and you will need a SD card adapter to plug it into your computer. With the adapter you can transfer files over to the SD card and then place the card back into the player. Adapters are usually no more than 10 dollars at local stores.
You must find the Sansa c250 menu that allows you to format the microSDHC card for use with media player. Most microSDHC cards are shipped unformatted. It is a new technology and there is no standard format for microSDHC cards as they are used to store many types of data. My cell phone uses one to store music, video,and photos, so the phone's manufacturer included a format command choice in the appropriate "phone memory" menu. Look for the microSDHC card in a "memory" menu. Follow the prompts to format the card. This only works on a NEW card. If you format a used card, ALL data will be lost. Formatting a card or a hard disk effectively prepares the memory to be written on, erasing any data previously written on it.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
You can manually delete the music thru My Computer.
My Computer>Device Name (c250)>Media>Music You can see all of the music by albums and delete what you want.
Please add to this question if you need more assistance.
Best of Luck.