Can't erase songs

THE ONLY HELP THAT I CAN GIVE YOU IS TO CALL THE COMPANY HERE IS THERE NUMBER

Contact Customer Support at 1(866)SAN.DISK

Have you tried going to My Computer while you are plugged in and opening Sansa icon, Internal memory, then open the Music folder. From there you should be able to delete whatever you want. I was actually putting photos in this way until I discovered the Sansa converter program because I had no directions.

Your suggestions were great but for me, they didn't work so I took the one suggestion to call Customer Service (thanks for including the number!), expecting the worse - but the experience was actually OK. I had a nice person and we found a fix; so I will share what we came up with here:

My problem was that my computer showed no files in my Sansa folder BUT on my player the memory was full.

So I unplugged the player; went to "Settings", went to "Format" and selected "Yes". Everything went away (be sure to do this fix if this is what you want to do - I did) and now I can put what I want into my Music player. danke.

I have the same problem. The 3 songs that came with the Sansa C250 are not shown anywhere in the c250 file/directroy structure using Windows Explorer. Even the hidden directories how nothing. I came across a .DAT file that had some reference (using NOTEPAD) to one of the songs, but I'm not sure I want to delete any of the DAT files.

I can easily see the music files that I placed on the c250.