Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Scanner failure When I try to scan the display says "You need to install or run HP software for this feature". I have tried re-booting, disconnecting and then rebooting, when I try to load the software to "repair" it says everything is installed properly - any ideas? the rest of the machine works fine. Thanks

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Re: Scanner failure

Hi try not repairing the software uninstall it altogether and reinstall it using the most uptodate driver from the manufacturers website don't rely on the disc supplied with your machine because drivers on discs can get corrupted if that doesn't work the scanner is at fault and you'll have to buy a stand alone scanner i'm afraid. good luck

Posted on Aug 11, 2007

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I changed to a Mac and now, when I try to scan from my HP Photosmart C5280 printer it always asks me to insert a memory card. Before I'd run into this from time to time but with turning the printer off,...

You need to install the Full feature software and drivers. It contains the drivers necessary for the front panel menus to display the options you needed. (scan to word, scan to pdf etc.)

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Scanning capabilities are gone


the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?


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HP PSC 2355 error

Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

Jun 24, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Scanner doesn't work. It says no scan options,

You can check if the scanner driver is still installed by going to Control Panel\Scanners and cameras (if you have windows vista, you need to be in "classic view" in control panel)

If you see the HP scanner listed there, you can double click on it to run the windows scan wizard.
If this works you just need to find some scanning software, not necessary the HP one.

If there is no scanner listed, you will need to download the software and drivers which you can most likely find on the HP website.

Mar 25, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Scanner failure

Sounds like you need to install, or reinstall the scanning software on your computer.
Select your OS on this page, and you should be able to get what you need:

Mar 21, 2010 | HP PSC 1610 All-in-One Printer, Scanner,...

1 Answer

Scanner error code

This generally indicates a driver error.
Download and run the Scan Diagnostic utility
  1. Download the HP Scan Diagnostic utility .
  2. When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
  3. Try the scan again.
The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:
  • PML (Printer Management Language)
  • Yellow DOT4 entries
  • Scan Folder
  • Registry Mismatch
  • HP Digital Imaging Monitor
  • Multiple HP Digital Imaging Monitors
If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions.
Run the Unexpected Internal Error and Communications Failure patch
  1. Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
  2. Double-click the patch to install it on the computer.
  3. Try the scan again.
Try scanning without HP Imaging software
Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.
  1. Make sure the product is turned on.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon for the product.
    • If there is not an icon for the product, click here to uninstall and reinstall the software .
    • If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.

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How do I scan photos to my HP from my Photosmart c7280?

you can scan from paint, use file, from scanner or camera then you can save it as a jpeg

to find paint go to start/programs/accessories then paint

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Photo smart 2610 all in one scanner will not scan

hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.

Jan 03, 2009 | HP Photosmart 2610 All-In-One InkJet...

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HP Officejet 7310xi All-in-one Scanner feature doesn't work

you have to re-install the driver for your Officejet.Its A driver's problem . maybe your Scanner driver's file is wanished or crroupt.

Cheerup and Be Happy Always

Mar 04, 2008 | HP Officejet 7310 All-In-One Printer

2 Answers

Our scanner wont work the printer and copier work fine

You should be able to find a white sticker on the bottom of the printer. The serial number will be there as well. If you have the PCS 1610 than follow the uninstall instructions given by Hp at this link:
Than go to the link below and download & install the 1610 software: HP Full Feature software/driver: No Network Support &
HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch
That should fix your troubles. Look at the fixes while at Hp and if you feel you need other upgrades now would be a good time to download.

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