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Printhead Tried to clean manually the printhead on my Dell V313W printer because it keeps showing THERE IS A PROBLEM WITH THE PRINTHEAD but failed. On the net it says to click on the tool icone on the printer but it doesn't work either. What to do please???

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  • Dell Master
  • 32,281 Answers

Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

Posted on May 08, 2013

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Officejet Pro L7590 printhead message (printheads only 2m. old)!

Pull out the printhead from the computer and check the date under "warranty ends" If the warranty period did not lapse, call HP technical support and tell them about the problem. They will replace the printhead for free. I have gone through 3 black/yellow printheads and I received the replacement printheads via FedEx within 1-2 days. They will send you a pre-paid envelope to return via U.S. Postal Service via US Postal Service.

If the Warranty date on the printhead expired, then you may have to come out of pocket to replace the printhead since HP will argue that they are not obligated to replace the printhead since the manufacturer warranty lapsed.

If this is the case, check to see when you purchased the printer. If the purchase was within a year, the retailer (i.e. Best Buy) is on the hook since there is a 1 year implied warranty on products such as printers, regardless of whether the expiration date on the HP printhead expired.

Hope this helps

Posted on Sep 17, 2009

  • 10406 Answers

SOURCE: Printhead cleaning

Turn the printer off.
Turn the printer on.
Restart your computer.
Try to print -- has the message vanished?

Posted on Nov 18, 2009

  • 73 Answers

SOURCE: My Photosmart C6380 printer display

Hi There,

Please follow the below link :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280&tmp_track_link=ot_search#N48


Hope this resolves your issue

Thanks
Enjoy and Cheers !!!!

Please take time to vote for me if this solution resolves your issue..

Posted on Nov 01, 2010

Joed911
  • 4338 Answers

SOURCE: I have a Dell V313/V313w printer. I could not

  1. On the control panel, press Setup then select Maintenance and press OK. Use the arrow buttons to select Replace Printhead and press OK.
  2. Press the release and lift the printhead latch (Figure 2).
  3. Grasp the sides of the printhead tray and lift it out
  4. Reinsert the printhead. Press the printhead firmly into position in the printhead tray.
  5. Close the printhead latch, then close the printer.
The last paragraph on this Dell link shows how to remove and replace the print head:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_359619&isLegacy=true

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

Posted on Dec 27, 2010

  • 693 Answers

SOURCE: This started out as error

Issue: How do I align the print head?
Solution: Perform a Print Head Alignment (Windows)- MX340

Aligning the Print Head Position Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. The procedure for performing print head alignment is as follows:

alignike.gif Print Head Alignment

  1. Open the printer driver setup window
    • In Windows Vista, select the Start menu -> Control Panel -> Hardware and Sound -> Printers.

    • In Windows XP, select the Start menu -> Control Panel -> Printers and Other Hardware -> Printers and Faxes.

    • In Windows 2000, select the Start menu -> Settings -> Printers.


  2. Right-click your model name icon, and then select Printing Preferences from the displayed menu.

    The printer driver setup window appears.

  3. Click Custom Settings on the Maintenance tab.
    The Custom Settings dialog box opens.

  4. Check the Align heads manually check box.

  5. Click Send, and click OK when the confirmation message appears.

  6. Click Print Head Alignment alignike.gif on the Maintenance tab The Start Print Head Alignment dialog box opens.



  7. Load three sheets of A4 size or Letter size plain paper into the rear tray (3).

    t_10410ce_mx34014.jpg

  8. Execute head alignment Make sure that the machine is on and click Align Print Head.
    Follow the instruction in the message.

  9. Check the printed pattern
    Enter the numbers of the patterns with the least amount of streaks in the associated boxes.
    Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern1.gif

  10. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

      vertical_ab.gif
      (A) Less noticeable vertical white streaks
      (B) More noticeable vertical white streaks

    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

      horizontal_ab_black.gif
      (A) Less noticeable horizontal white streaks
      (B) More noticeable horizontal white streaks

  11. Confirm the displayed message and click OK.
    The second pattern is printed.
    Important: Do not open the Scanning Unit (Cover) while printing is in progress.

  12. Check the printed pattern
    Enter the numbers of the patterns with the least amount of streaks in the associated boxes.

    Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern2.gif

  13. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

      vertical_ab.gif
      (A) Less noticeable vertical white streaks
      (B) More noticeable vertical white streaks


  14. Confirm the displayed message and click OK.
    The third pattern is printed.
    Important: Do not open the Scanning Unit (Cover) while printing is in progress.

  15. Check the printed pattern
    Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes.

    Clicking the patterns with the least noticeable horizontal stripes in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern3.gif

  16. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white stripes.

      horizontal_ab_cyan.gif
      (A) Less noticeable horizontal white stripes
      (B) More noticeable horizontal white stripes
Note: To print and check the current setting, open the Start Print Head Alignment dialog box, and click Print Alignment Value.

Posted on Aug 11, 2011

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1 Answer

How to remove printhead


Alignment shows black & streaky, only covers 3/4's of a line, color is good. The printer copies a document no problem; but only copies color (no black) from the computer. If the document is black print, I get a blank page. Do not know how to remove printhead

Jun 29, 2013 | Dell V313w AllInOne InkJet Printer

1 Answer

My dell v313w printer gives the message that I need to replace cartridges even after I have put in new cartridges


Are you using Dell Series 21,22 ink cartridges?

Try Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 21, 22 black cartridge and then reseat it. I would then take out the color Dell Series 21, 22 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 21, 22 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 21. 22 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 21, 22 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement or a refund.


Rick

Apr 19, 2011 | Dell V313w AllInOne InkJet Printer

1 Answer

There is a problem with the printhead


Hi
The printhead may not be moving or it may be moving but not printing. If the printhead is not printing then you should start by checking the print supply. The supply doesnt have to be completly empty to fail. Replace those that are low. The jets may also be clogged. This is common if the printer has not been used in a while. You should refer to the cleaning instructions in the manual and then run the printer's self test. If the printer will not print from the self test then the components involved will be the printhead, the flexible signal cable, the control board and the power supply
If the printhead is not moving then a single block of print should be produced on the page. When this happens the components involved are the printhead positoning motor, the timing belt, the home position sensor, the control board and maybe the power supply.

Mar 09, 2011 | Dell V313w AllInOne InkJet Printer

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