Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

1 Answer

Why do the brushes not rotate?

The belt is OK, but is not being driven and I can't find how to access the drive mechanism.

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  • John F. Mead May 07, 2013

    ....but the suction is still very good. (John F. Mead)

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.
As a safety feature, DC18's brush bar is designed to shut off if something jams it - for example, a shoelace or a rug fringe. It's simple to reset - please follow the steps shown in the video above. You might also like to refer to our online troubleshooting support pages: http://content.dyson.com/support/help.asp?article=1050&product=DC18-ALLFLOORS
I'm confident that this will resolve the issue, but if you would like further advice you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on May 08, 2013

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: brush and belt no longer rotating

My vacuum does not have suction and the belt is no longer turning the brush

Posted on Oct 24, 2008

  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

blueextc3221
  • 15935 Answers

SOURCE: The beater bar/brushes are not rotating.

There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. It is not highlighted in the manual.

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Feb 09, 2009

ukvacfan
  • 328 Answers

SOURCE: Dyson 18 slim the rotating brush bar will not

If the DC18 has a proteted belt then it will have to be replaced by a Dyson engineer or repairer. If the cleaner has a removable sole plate where the beater bar is then remove it and replace the belt - sounds like the belt has snapped and needs to be replaced. if your DC18 is still relatively new it should still be under guarantee.

Posted on Mar 27, 2009

  • 61 Answers

SOURCE: Dyson Animal DC14 brush will not rotate. Removed

If this model takes a clutch then it is stripped and needs to be replaced.

Posted on Apr 15, 2009

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1 Answer

Does it have drive belt


Hi there, it's Jack at Dyson.
DC24 doesn't use a traditional, replaceable drive belt. The belt is engineered to last the lifetime of the machine, protected my a mechanism which shuts off the brush bar if something jams it.
If your brush bar is not rotating, it's likely your machine will just need resetting. Please follow the steps shown in the video attached to do this. We'd recommend using something like the eraser-end of a pencil to press the reset button - you should feel a 'click' when pressed correctly. Please ensure that the machine is reclined into the vacuuming position before you test it, as the brush bar will never rotate when it's standing upright.
I'm confident this will get your machine up and running again. For any additional advice after you've tried this, please get in touch with us directly so we can confirm if we can help under the terms of the machine's 5-year guarantee. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack - Dyson Online Customer Support
http://www.dyson.com

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If your unindentified vacuum cleaner is an upright, the belt may be stretched and unable to rotate the roller brush. The roller brush ends could be clogged with debris, preventing it from rotating freely. The solution is to disconnect your vacuum cleaner from the power and turn it upside down for inspection. It may be necessary to remove the roller brush and remove the end caps to clean inside. Replace any worn parts

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Check that no strings or other debris is clogging the brush wheels. If it isnt that check that the belt isnt broken connecting the brush to the motor. If that is ok, most likely the motor is blown and not turning the belt.

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1 Answer

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The brushes on the roller are driven by a wide, short rubber belt. These belts get old, worn, overheated, and break periodically.

It should be a fairly simple matter to unscrew & remove the plate, revealing the belt and roller assembly. You can get a replacement belt at Sears or nearly any vacuum shop.

While replacing the belt, it would be a good idea to take scissors or a knife (careful!) and remove the hair & other material that's wound around your roller. One thing that can cause a belt to break is when you're vacuuming & accidently pick up a string, a shoelace, a piece of cord... you know how fast that gets wound around the brush roller and locks it up? At that point, the belt is still trying to rotate the roller (which won't rotate)... and within seconds, the belt will get extremely hot. This can cause it to break, or reduce its life significantly.

This should be an easy fix, requiring nothing more than a replacement belt and a screwdriver. Good luck!

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