Question about HP Photosmart Premium C309A All-In-One Printer
Remove usb device from printer
Posted by Anonymous on
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Posted on Jan 02, 2017
I recently have the same problem with a HP Photosmart Printer with windows XP ( when I connected the printer the message USB device unknown message appeared) Before wasting your time unistalling and reinstalling driver, I strongly recommend this:
Change the USB cable for a new one THAT WORKS PROPERLY FOR USB 2.0 FULL SPEED . What does it mean ?. Well if you have an older cable is very probably that it doesn't work well at USB2.0 full speed (480Mbps) because it's not properly shielded, if you buy a new one check specifications on the box to see if it is prepared for 480Mbps. Testings in other PCs is not relevant unless you're ABSOLUTLY SURE that USB ports are working at full speed in those PCs
I changed old cable for a new one ( Belkin), and no more problems.
Posted on Jun 19, 2008
SOURCE: hp 2355 all in one error message
mine HP was acting the same way after a jam. I contacted hp and they told me it was a hardware issue and that I would need to purchase a new printer. I found a KB on thier site for this issue. It involved removing both ink carts and then reseting the printer with the ink carts out. it seemed to work.
Posted on Jul 03, 2008
I have solved this problem, it seems that the cable I used isn't sufficient enough, it was cheap A-B USB cable for printer. I used then the quality cable from my external 3,5" hardrive. I uninstalled all USB related things in device manager, then restarted my computer (just for the case, remove the laptop battery for a while when you are using laptop), then turn on computer, install the laserjet software and then if the message on screen says "connect the printer", do so. Then you should get a messages about correct installing your laserjet and problem is solved :). Good luck, I spent nearly one dat solving this :)
Posted on Mar 30, 2009
Try This :
Try printing from micrsoft word; Click on tools;
Click on Envelopes and Labels
Click on "OPTION"
Under the TAB Envelope Option you will get Evelope Size;
Scroll Down to the bottom you will get an option "Custom Size " Select it;
Set the accurate size of the envelope;
Click on Printing Options
Select the Feed method and make sure you do it the same way;
And then try to print this should resolve your Issue
otherwise let me know
Posted on Sep 21, 2009
Testimonial: "Still not working. Great idea, tho."
>try to do hardware reset
>while printer is on unplug power cord at the back of it, press and hold # and 6 buttons on your printer, while holding the buttons plug back power cord, printer should initialise you can release the buttons after 10 secs or until you see semi full reset on the display, if the printer will not automatically turn back on press the power button, if it ask for you to set the region and laguage again then you have done the reset successfully
>this hardware reset should clear the error otherwise better contact hp
Posted on Sep 29, 2009
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