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It sounds like this may be a driver related issue. Can you please try downloading the latest version of the driver for your operating system from the link below and installing that to see if it resolves the problem.
Cannot expand capacity, but you must delete your SENT messages. They are taking up the room and leaving you with only a small amount of space for your inbox. Check your outbox and sent msgs and delete them.
Mine has froze a few times also, Remove the four screws on back cover and take out battery. wait just a little while and replace.... works for me ! Wish they would have put a reset button somewhere on player ( hummmm to easy..................