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Posted on Mar 16, 2009
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Can the second card over ride the internal card?

I have a dish network 311 and it has a built in card i call dish network to turn it on
they sent me in the mail a new card can this unit work with two cards at the same time ?
it never came on

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  • Anonymous Mar 19, 2014

    I have multiple DISH Network 311 DTV Receivers in my house and I have a problem with one of them even if I swap it out with one that works. The problem is that when I plug it in, it goes through the 5 steps of powering up and it hangs on step 5. I have tried several times and it always hangs on step 5. I have tried to reset it but it always stops on step 5.

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  • Posted on Mar 17, 2009
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Yes they are able to work with the internal and external smart cards. The internal is not really a card at all and is over ridden by the external device. In order to get the new smartcard to operate you need to follow the instructions that came with it. In some cases you may need to call dish and have them associate the new smartcard with the receiver and have it forced through on their end. Thanks for using Fix Ya.

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Related Questions:

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REPLACING MY 2700 DISH RECEIVER WITH A 311 WILL THIS WORK WITH THE LNBF THAT IS ON THE DISH 500 OR DO I NEED A NEW LNBF.
Yes. Just use the same coax satellite cable.
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Apr 15, 2015 • DISH Network 311 DTV Receiver
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My Dish Network Solo 311 receiver stopped working. Acts like it's not getting any power. It's plugged snuggly into the outlet, and yes, the outlet is a working one.
Hi lisac1351,my name is Mike Houston of DISH Network and I was reading over your post and ifthe 311 receiver is not getting any power please unplug it for 10 seconds.After plugging it back in within 3 to 5 minutes you should see the power comingon, if you have any questions about this please contact me directly at [email protected].
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Mar 15, 2011 • RCA DISH Network(r) 311 Satellite System
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It just our of the blue said that "our smart card
If you are still receiving this error message try removing the smart card from the receiver for 10 seconds and re-insert firmly with the color side up and arrows facing inward.

If that doesn't resolve the issue you will likely need a receiver replacement.

Nick Franta
DISH Network Customer Service
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Feb 21, 2011 • DISH Network 311 DTV Receiver
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Getting an error code 311, dish says its the hard drive and i have lost everything help
Hello! Daniel Busa here with Dish Network's customer service department. If you're getting the 311 message this is most likely an indication your hard drive is bad. Try unplugging it for ten seconds if it persists you may need a replacement. If it does persist I will send a replacement please e-mail me at : [email protected]
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Jan 04, 2011 • DISH Network 311 DTV Receiver
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My 311 is connected to a dish 100.2. It has worked fine for a while. A few days ago it lost signal. I ran a swith check and it said there was fewer satilites than normal. Well I checked out the dish and it...
firerun1,

When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.

Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.

I hope this helps.

Ray Calo
DISH Network
Read full answer
Nov 07, 2010 • DISH Network 311 DTV Receiver
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DN receiver wont stay on.
It's best to troubleshoot with a technician over the phone to actually try things, but it does sound like this receiver is no good. If that's the case and it's leased, you can contact Dish Network and get a replacement at no cost, just pay for the shipping (unless you have Dish Home Protection Plan - then it's free).
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Jun 24, 2009 • DISH Network 311 DTV Receiver
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TV ''Dish'' not working on second TV
check sat in cable, if cracks or breaks in line can cause sfss. also on back of receiver you want to make sure that sat in cable has a little copper wire sticking straight up and that its getting a good connection on the back of the receiver.
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Apr 23, 2009 • RCA DISH Network(r) 311 Satellite System
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Dish Network 311 Help!!!!!!!!!!!
the only way to unlock it without the code is to contact dish network
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Jul 22, 2008 • RCA DISH Network(r) 311 Satellite System
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Master reset RCA 311
i dont beleive there is such a thing as a master reset, but most 311 models have internal smart cards
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Jul 19, 2008 • RCA DISH Network(r) 311 Satellite System
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Dish 500 and receiver 311
100% yes. that's what it is supposed to be connected to.
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Jan 27, 2008 • RCA DISH Network(r) 311 Satellite System
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