Question about Video Cameras
Please call the company service person if it is on warranty. He will help you out. .Also check for the latest motherboard driver and install it.
Posted on Jul 06, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
My camera's touch screen on my SR12E also stopped working early this month (July 2010). Just before I had had it for two years.
I tried to backup, and was really struggling since most functions are done via "the touch of the screen".
But after much frustration trying, I found out that the camera also connects to the laptop the same way by pushing the "burn to disk" button. Try also the blue "EASY" button if the other do not work.
When this is done you can start the "SONY program" to choose import media or what it is called inside the program...
Now you will get the normal menu "popping up" so you can choose to backup the content to your computer.
What I did further after backing up was to push the "reset" button to try to maybe get the "touch screen function" back in order.
But this only resets all preferences for the camera.
It did not delete what was stored on it.
The result is now that I will have to film in "default mode" (low quality) for the rest of my holidays, and get an irritating "set-up" screen menu prompting me to input the date etc each time I start the camera and at other intervals...
So the rest of my holiday will be in SD and not HD...
It should have been possible to choose the selections (navigate the camera) via your laptop when you end up in a situation like this...and need to change my settings.
Hope my solution were helpful for being able to backup.
I think you still should check with "consumer help" in your country if you can still get a free repair when the screen stops working, since you normally will be more extensively protected by law then what the warranty tell you.
Posted on Jul 26, 2010
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