Question about HP Scanjet G3010 Flatbed Scanner

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Black vertical and horizontal lines appear on scanned copies??

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Posted on Jan 02, 2017

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SOURCE: Horizontal Lines

This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=446435&lc=en&jumpid=reg_R1002_USEN

If that link is broken, or doesn't work for you, use this one:

http://tinyurl.com/2n7lge

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

Posted on Jan 28, 2008

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SOURCE: Vertical blue line from top to bottom

I was told by one of you that the reason was bad drivers and to remove the software and reinstall it again. Bad advise. The blue line is a sign of dust. We cleaned the unit and the blue line dissapeared. I wasted $15.99 for bad service.

Posted on Nov 13, 2008

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1 Answer

Horizontal line on printed page


When you use the flatbed the copy is perfect because the ccd sensor is under the glass cover and obviously is free form dust/ dirt.
On the other hand if you use the feeder the ccd sensor is located in between the roller assembly (not sure exactly for this model).
This means that the page is scanned by the ccd in the feeder, any dirt on the ccd will appear as a black line. I assume that you are feeding papers from the side and not from the top that is why you get a horizontal line.

A quick test to see if the ccd sensor is dirty is to feed the paper from the top side to the feeder. If you get a vertical line it is a proof that your ccd sensor needs to be cleaned.
The worst case is that the sensor in the feeder assembly has a tiny spot that is damaged and it is causing the black line.
So , first try the test, then open the feeder assembly, locate the ccd and clean it. Hope that this helps.

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How do I get rid of vertical black bars on a plasma television


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1 Answer

Where is horizontal scan out put section?


Hi Majid
Just contact any service technician to repair your TV. It will be best for you.
Gopakumar Gopalan Google

Feb 01, 2015 | Televison & Video

1 Answer

I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

Dec 20, 2010 | Canon PIXMA MP780 All-In-One InkJet...

2 Answers

2" black horizontal line appears on paper when I fax, print,


Check the wondow where the paper passes to be scanned. You will probably find some debris or white out stuck on the glass. That is usually the cause of vertical lines on sent faxes.

Sep 17, 2009 | Office Equipment & Supplies

1 Answer

Very crisp vertical grey line appears (glass clean)


I have the exact same problem. It was there since I first bought the MFC-7840W.
Vertical line appears in scans using the automatic document feeder (ADF).
Vertical line does not appear when scanning single page (placing it directly on the glass -- i.e. not using the ADF).

Cleaning the glass strip for the ADF (or the white pressure bar overhead) does not solve the problem.
The problem does not occur with copies using the ADF (using the COPY button which is basically a scan and print). This would suggest that dust and dirt is not to blame because that would also appear on the copies.
But since I believe a copy is basically a scan plus print, they should be using the same electronics -- a hardware problem on the scan would likely appear on a copy also -- there is some difference between how they accomplish this.
It's definitely not a software issue since it occurs on all versions of Windows and Mac OS X (and multiple computers). It also does not matter whether I "push" the scan to the computer by using the scan button on the MFC... or "pull" the scan from the MFC using the Brother Control Center software.

Aug 12, 2009 | Office Equipment & Supplies

1 Answer

Black vertical line (1 inch wide) appears while scanning/copying


For this kind of problem you need to call the tech support because the printer is already messed up and it is in need of replacement

Hope this help

Byron

Jun 15, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

3 Answers

Vertical black line in scan document not in copies through document feeder


Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.

Jun 01, 2009 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

Streaky copies


It probably has several issues - optics dirty, and drum, and blade failing. I would also imagine that even the Solid "blacks" aren't as black as they could be, and that would be the developer. This machine is in the 17 year old range, and I wouldn't spend dime on it

Mar 29, 2009 | Ricoh Office Equipment & Supplies

1 Answer

Two black vertical lines appear on copy, pdf, and scan results


  1. Unplug the power cord and the phone line from the wall.
  2. Open the control panel.
  3. Pull the roller lever forward, and then lift the white roller out of the All-In-One.
  4. Note: The scan lens is located under the white roller.
  5. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
  6. Reinstall the white roller.
  7. Reconnect the power cord and the phone line.
  8. And then try to copy if get the dame line then its the hardware problem in the printer you must need to replace the scanner unit in the printer ..
Good luck..


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