Question about HP Scanjet G3010 Flatbed Scanner
Posted by Anonymous on
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: Horizontal Lines
This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:
If that link is broken, or doesn't work for you, use this one:
Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:
If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.
Good luck with this; let us know what you learn...
Posted on Jan 28, 2008
I was told by one of you that the reason was bad drivers and to remove the software and reinstall it again. Bad advise. The blue line is a sign of dust. We cleaned the unit and the blue line dissapeared. I wasted $15.99 for bad service.
Posted on Nov 13, 2008
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