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Lower duplex jam error - Datacard SP75 Plus Card Printer

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It means a card is jammed in the top back part of the printer. You may need to open up the back hatch to pull out the card.

Posted on Jun 11, 2013

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Posted on Jan 02, 2017

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I have a hp laserjet 4240n and we installed the duplexer. But it gives error 49.2 F05 and also a jam error 13.12. Does anyone know the solution?


49.2c05 is a communication error. the 13.12 is a jam error. try upgrading the firmware with the duplexer not installed. firmware can be found at www.hp.com

Nov 21, 2016 | HP Office Equipment & Supplies

1 Answer

Paper Jam in Duplex mode when printing more than 1 sheet


check between the rollers there will be small bits of paper jammed in that is the reason.

Sep 09, 2008 | Minolta magicolor 2350 Laser Printer

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Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

Aug 22, 2014 | HP Color LaserJet Professional CP5225dn...

1 Answer

Iam getting the duplex paper jam error 371 each time i try to print . how do imake the error go. i dont use the duplex at all.


See page 75 of the attached user manual on how to remove a duplex paper jam. If you can't find a paper jam in the duplexer, simply remove the duplex assembly (power off the printer, then power on) and see if that resolves your issue.

(The printer will operate just fine without the duplex assy. installed)
Okidata C9650 User Manual

Sep 12, 2012 | Oki Printing Solutions C9650 Led Printer

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Hi, Hope you can help, A CP 6015 jams on dupex 2nd side on entrance to fuser,it looks like something to do with pressure roller release mechanisum as when released an actuator moves across fuser entrance,...


The document I was thinking of referred to fuser wrap jams. I did some quick checking of duplex jams though and this might give you some guidance to check for.

These errors refer to jams when repicking to print side 2.

Cause Solution The spring of the duplexing media-repickup-sensor lever is unhooked Check the spring and place it in the correct position. The duplexing media-repickup-sensor lever is damaged Replace the duplexing feed unit. Poor contact of the duplexing media-repickup-sensor connector Reconnect the connectors of the duplexing media-repickup sensor (J1945), intermediate (J1909, J1950) and the DC controller PCA (J4105). The duplexing media-repickup sensor is defective Check the duplexing media-repickup sensor by the sensor monitor mode. If the sensor is defective, replace the duplexing feed unit. Poor contact of the duplexing repickup-motor connector Reconnect the connectors of the duplexing repickup motor (J1771), intermediate (J1908, J1939, J1941) and the duplexing driver PCA (J4104). The duplexing repickup motor is defective Replace the duplexing feed unit.

Mar 10, 2011 | Office Equipment & Supplies

1 Answer

13.10.00 error


13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer Description A media jam has occurred in the duplexer area of the printer. Action
  1. Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer section for further assistance).
  2. Make sure hat the lower left door closes properly.
  3. If this message persists, contact an HP-authorized service or support provider. Click here to go to "Handling persistent messages?? above.

Dec 19, 2010 | HP LaserJet 5200 Printer

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When print 13.10.00 error appear


Welcome to fixya,

13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer Description A media jam has occurred in the duplexer area of the printer. Action
  1. Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer section for further assistance).
  2. Make sure hat the lower left door closes properly.
  3. If this message persists, contact an HP-authorized service or support provider. Click here to go to "Handling persistent messages?? above.
Hope this helps.

Dec 19, 2010 | HP Hewlett Packard LaserJet 5200 Printer

1 Answer

I have a 18 mo old 8500 OJPro wireless that won't advance the paper, makes a clicking sound and gives a false paper jam error. I have seen a split white gear within a black clutch assembly on the left end...


Follow these steps in the order presented to resolve the paper jam. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c02073375.gif c01994705.gif Step two: Clear the jam from the rear of the product CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Turn the product around so that you can access the rear side. Figure 1: The rear side of the productc01617574.gif
  5. Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer. Figure 2: Remove the duplexerc02051407.gif 1 - Press the buttons on the sides of the duplexer 2 - Pull the duplexer out of product
  6. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 3: Gently remove the jammed paperc02073376.gif CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 4: Remove scraps of paperc02073377.gif
  7. If you do not see jammed paper in the rear access area, push the buttons on the latch on the rear of the duplexer, and then lower the cover. Figure 5: Open the duplexerc01617577.gif 1 - Latch on rear of the duplexer 2 - Duplexer cover
  8. Remove any jammed paper from inside the duplexer.
  9. Close the duplexer cover.
  10. Gently push the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you reattach it. Figure 6: Reattach the duplexerc01617578.gif
  11. Reconnect the power cord to the rear of the product.
  12. Plug the power cord back into the wall outlet.
  13. Press the Power button (c01602202.gif ) to turn on the product.
Step three: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies if the hardware functions correctly.
  1. Load unused, plain white paper in the input tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press the Setup button (c01726396.gif ).
  4. Press the Right Arrow (c01185072.jpg ) to select Print Report , and then press OK .
  5. Press the Right Arrow (c01185072.jpg ) to select Self-Test Report , and then press OK . The self-test report prints.

Oct 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Error 13.10 paer jam in HP laser jet 5100 DTN


HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.

Hope this helps

May 21, 2009 | HP Office Equipment & Supplies

2 Answers

Dell 3100cn Duplex won't feed


I'd suggest it is a sensor issue. Since the error comes up, the printer stops responding - even if everything is okay.

Jul 28, 2007 | Dell 3100cn Laser Printer

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