Question about Motorola Mobility Moto Q

6 Answers

Moto Q won't turn on

I have had the Moto Q for about a week. Plugged it in last night before bed and this morning it wont turn on. I have tried taking the battery out as well as pluggin it in to the dice. Help! I need my phone.

Posted by on

  • 19 more comments 
  • Anonymous Nov 27, 2007

    I have the same problem, screen sometimes comes on asking me to reboot

  • Anonymous Mar 23, 2008

    I have had the motorola q for about a year and about 2 days ago i plugged it in the charger to charge and it only said verizon wireless. I let it charge all night but it didn't. It said the same thing. What should i do?

  • Anonymous Apr 02, 2008

    Yeah. me too. this is my 2nd moto Q. i had to take back the first one because of the battery, i charged it overnight and when i turned it back on, it just said "Verizon Wireless" and it just stays there. my new one that i got 2 days ago does the same thing. anyone know whats going on?

  • lambshouse Apr 14, 2008

    My battery died while my keypad was what do I do? Even plugged into the wall charger I can't get it to boot up enough to unlock the keypad. So, now it won't charge, won't turn on, won't run off the wall charger, etc. It won't do anything and I don't know what to do. Any advice?

  • Karen4798 Apr 29, 2008

    I just bought a new Motorola Q and it worked last night and now will not turn on? Reboot does not work! I have tried everything possible.

  • Anonymous May 03, 2008

    This is sad --- I thought I was the only one! My Q does the same only displays the Verizon Wireless logo too. My battery is installed correctly and I can't seem to find the reset button (if it even has one).

  • xellenx May 06, 2008

    as far as the advice goes, do you have to do the master reboot for that to work? And also, is it the phone, or the battery? Would getting a new battery help the problem?

  • jlock78 May 13, 2008

    I have the same problem. But mine shows Sprint. However, this tech tip did not help me... are there anymore solutions for this?

  • Anonymous May 14, 2008

    My phone will not turn on

  • Anonymous May 15, 2008

    I have the same problem, except that it gets stuck on the Windows Mobile! Saw the instruction below, but need some elaboration please...when do i hold down the center nav key and power up?

  • renagail May 28, 2008

    My Moto Q will not turn on. When I connect the charger or the data cable it says Motorola Flash Mode Bootloader Version: BOOT_C_03.05.00R_MPAP. Please help if you can.

  • Anonymous Jul 02, 2008


  • Gwenkil Jul 18, 2008

    My Moto Q will not power on even when I have it charging. What do I do?

  • devilgirl200 Jul 24, 2008

    yea mine was in my purse. when i went to get it to make a call it was off. figuring it died i plugged it in it didnt turn on left it charging for about 3-4 hours still wont turn on...

  • Anonymous Jul 31, 2008

    i am having the same problem.. i eas txting and my phone off and has not turned back on since i have tried holding down the nav key and still nothing and no the battery is not n wrong

  • kishias Aug 17, 2008

    my phone wont come back on

  • ebyp Nov 06, 2008

    My battery died and won't restart. It will turn on and give me the verizon screen but won't go past there, it just turns back off.

  • mhenry09 Jan 19, 2009

    My Q was doing the same thing. One week old, I tuerned it off this morning, when I went ot turn it back on< just a white screen, displaying the alltel wireless logo. I did the master reset (by holding down the power button, and the center navigation key for several seconds.) Yes< it sucks , but it works. thank you!

  • Anonymous Jan 28, 2009

    I have the same problem, it wont get past the verizon screen, Ive tken out the battery several times for over 15 minutes, Ive system rebooted it, (erased everything for no reason...)

  • MissLiv Feb 20, 2009

    I have the same problem. I just got my q replaced/refurbished yesterday, and it wouldn't charge, so i took the battery out, put it back in, and now it wont go on at all. My other one use to get stuck on the verizon screen, but this one wont turn on at all.
    This is the third q i've had thats broken and my insurance wont pay for another one or a different phone...very frustrating!

  • app_3rp93750
    app_3rp93750 Oct 14, 2012




6 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was having the same problem.

It kept turning on and off one day last week and now it won't even turn back on. Before I went to bed I tried taking out the battery for a period of time, charging it, and just trying to turn it back on but it would only get as far as the Verizon logo.

Today I read through some forums and found that you can master reset w/o turning your phone on completely. I went to the Verizon store last week when it first happened and he told me if the problem persisted, I would have to do a master reset but I would need to get my information on my computer. Luckily, I did this. This morning I tried the master reset three times. The first two with the battery in, connected to the charger. It didn't help. It seemed to turn off during the master reset. I just now tried again with the battery out but still connected to the charger. It turned on. Now it is extremely slow and barely functionable. At least it's on though...hopefully I can get more out of it later. Hope this helps!

Posted on Feb 08, 2009

  • cassandra917 Jul 29, 2011

    how do you put your info on the computer..if its dead?


  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 13 Answers

Hold down the center nav key and power up the unit. This will restore any files that may have been corrupted and put them to original. If you loaded a 3 party app or something prior to this may be the cause of the issue. Don't use that app.

Posted on Apr 11, 2008

  • clark1983 Nov 30, 2010

    damn you are a genius when it turns on it asks if you want to master reset i said no and it loaded up, im assuming if i said yes i would have been screwed because i have a flashed cricket phone.


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I actually took my phone to Verizon when it wouldn't turn on and apparently this is an issue with the Q that is ongoing. The guy informed me on how to do a hardboot without having the phone on, since the hardboot is actually in the main main. You hold down the power button and the center button on the toggle for a few seconds and it should reset the phone. Just keep in mind you will lose everything you had on there before. This would be just like when you first got the phone so remember to always back up your info!

Posted on Aug 21, 2008

  • Erin B Jul 31, 2009

    I actually no longer have the phone due to all the issues I was having. I'm actually using the original RIM Blackberry and it works a million times better. Yes it is VERY outdated but it doesn't crash and freeze and do the retarded things that the Moto Q did. When I spoke to someone at Verizon I found out the Moto Q has SEVERAL issues and the charging issue was one of them. The master reset is actually inside the phone so it makes it impossible to actually do a master reset without having the phone on. I'll never buy another Motorola thats for sure!


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I had the same problem with a replacement phone from Sprint the next day it just died on me and said that BOOT SETUP CONNECT USB or whatever..well they told me the phone was FRIED! Idk how but thats wat they said and gave me another phone. So anyone seeing that black screen with the white font that looks like an old computer screen that's the answer to your problem.

I got another phone but now it won't charge either, it doesn't have that screen but it wont charge through USB or the wall charger. I charged it all night and almost all day. I don't know what to do about this one..

Posted on Aug 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Plain and simple, this battery is a joke on this thing.

Posted on May 30, 2008

It sounds silly, but make sure that you have the battery in correctly. i spent a few hours with my moto q freaking out over the same problem, but it turned out that the battery was not placed correctly in the phone.

Posted on Dec 21, 2007

1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My mini 10v Dell won't charge the battery, and if I take out my battery to just run on power it won't turn on. The light that lights on if power is on blinks for a sec or two and shuts back of

take the battery out and hold the power button for like 15 seconds. then put battery baCK on and plug it in but do not try to power on. lets saee what goes? remember not to power on

Jan 31, 2013 | Dell Inspiron Mini 10v Netbook Computer

1 Answer

Cant get the power to turn on,worked fine last night, it got unplugged, this morning plugged in, won't turn on and the power button just flashse

Flashing is either an error code or the set trying to boot up--some of the Mitsubishi sets if power removed will blink for a minute and then stop--then the set can be turned on.

a model number?

Apr 28, 2012 | Mitsubishi Televison & Video

1 Answer

My coffee pot died during the night

It had nothing to do with the coffee pot. I blew a breaker!

Aug 30, 2009 | GE Coffee Makers & Espresso Machines

1 Answer

1997 Honda Prelude won't speed up

it could be a clutch slipping or the muffler/cat is plugged up

Dec 30, 2008 | 1997 Honda Prelude

1 Answer

Won't come out of "power saver mode"!! PLS HELP

before anything else... just try to check or diagnose if your video card is not defective..and you try also to use another computer to connect to identify the problem...

Jan 28, 2008 | LG Flatron L1710M 17" LCD Monitor

1 Answer

HP won't power up

Your main board is having a problem.

Nov 16, 2007 | ViewSonic VA720 17" LCD Flat Panel Monitor

Not finding what you are looking for?

Open Questions:

0 Answers

boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier&#39;s store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn&#39;t seem to recognize it right now - I&#39;ve seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola&#39;s site for your carrier. I just downloaded the Verizon firmware as an example - Motorola&#39;s website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

See all Motorola Mobility Moto Q Questions

Motorola Mobility Moto Q Logo

14,720 people viewed this question

Ask a Question

Usually answered in minutes!

Top Motorola Mobility Computers & Internet Experts


Level 2 Expert

388 Answers

Tom Chichester

Level 3 Expert

52996 Answers

 Paul Flint
Paul Flint

Level 1 Expert

18 Answers

Are you a Motorola Mobility Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides