Question about Motorola Mobility Moto Q

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Moto Q won't turn on

I have had the Moto Q for about a week. Plugged it in last night before bed and this morning it wont turn on. I have tried taking the battery out as well as pluggin it in to the charger...no dice. Help! I need my phone.

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  • Anonymous Nov 27, 2007

    I have the same problem, screen sometimes comes on asking me to reboot

  • Anonymous Mar 23, 2008

    I have had the motorola q for about a year and about 2 days ago i plugged it in the charger to charge and it only said verizon wireless. I let it charge all night but it didn't. It said the same thing. What should i do?

  • Anonymous Apr 02, 2008

    Yeah. me too. this is my 2nd moto Q. i had to take back the first one because of the battery, i charged it overnight and when i turned it back on, it just said "Verizon Wireless" and it just stays there. my new one that i got 2 days ago does the same thing. anyone know whats going on?

  • lambshouse Apr 14, 2008

    My battery died while my keypad was locked...now what do I do? Even plugged into the wall charger I can't get it to boot up enough to unlock the keypad. So, now it won't charge, won't turn on, won't run off the wall charger, etc. It won't do anything and I don't know what to do. Any advice?

  • Karen4798 Apr 29, 2008

    I just bought a new Motorola Q and it worked last night and now will not turn on? Reboot does not work! I have tried everything possible.

  • Anonymous May 03, 2008

    This is sad --- I thought I was the only one! My Q does the same thing...it only displays the Verizon Wireless logo too. My battery is installed correctly and I can't seem to find the reset button (if it even has one).

  • xellenx May 06, 2008

    as far as the advice goes, do you have to do the master reboot for that to work? And also, is it the phone, or the battery? Would getting a new battery help the problem?

  • jlock78 May 13, 2008

    I have the same problem. But mine shows Sprint. However, this tech tip did not help me... are there anymore solutions for this?

  • Anonymous May 14, 2008

    My phone will not turn on

  • Anonymous May 15, 2008

    I have the same problem, except that it gets stuck on the Windows Mobile screen...help! Saw the instruction below, but need some elaboration please...when do i hold down the center nav key and power up?

  • renagail May 28, 2008

    My Moto Q will not turn on. When I connect the charger or the data cable it says Motorola Flash Mode Bootloader Version: BOOT_C_03.05.00R_MPAP. Please help if you can.

  • Anonymous Jul 02, 2008

    IT KEEP SAYIN BOOT SETUP CONNECT USB CABLE

  • Gwenkil Jul 18, 2008

    My Moto Q will not power on even when I have it charging. What do I do?

  • devilgirl200 Jul 24, 2008

    yea mine was in my purse. when i went to get it to make a call it was off. figuring it died i plugged it in it didnt turn on left it charging for about 3-4 hours still wont turn on...

  • Anonymous Jul 31, 2008

    i am having the same problem.. i eas txting and my phone off and has not turned back on since i have tried holding down the nav key and still nothing and no the battery is not n wrong

  • kishias Aug 17, 2008

    my phone wont come back on

  • ebyp Nov 06, 2008

    My battery died and won't restart. It will turn on and give me the verizon screen but won't go past there, it just turns back off.

  • mhenry09 Jan 19, 2009

    My Q was doing the same thing. One week old, I tuerned it off this morning, when I went ot turn it back on< just a white screen, displaying the alltel wireless logo. I did the master reset (by holding down the power button, and the center navigation key for several seconds.) Yes< it sucks , but it works. thank you!

  • Anonymous Jan 28, 2009

    I have the same problem, it wont get past the verizon screen, Ive tken out the battery several times for over 15 minutes, Ive system rebooted it, (erased everything for no reason...)

  • MissLiv Feb 20, 2009

    I have the same problem. I just got my q replaced/refurbished yesterday, and it wouldn't charge, so i took the battery out, put it back in, and now it wont go on at all. My other one use to get stuck on the verizon screen, but this one wont turn on at all.
    This is the third q i've had thats broken and my insurance wont pay for another one or a different phone...very frustrating!

  • app_3rp93750
    app_3rp93750 Oct 14, 2012

    MINE JUST SAYS PLUG IN USB CABLE AND THAT IS IT

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I was having the same problem.

It kept turning on and off one day last week and now it won't even turn back on. Before I went to bed I tried taking out the battery for a period of time, charging it, and just trying to turn it back on but it would only get as far as the Verizon logo.

Today I read through some forums and found that you can master reset w/o turning your phone on completely. I went to the Verizon store last week when it first happened and he told me if the problem persisted, I would have to do a master reset but I would need to get my information on my computer. Luckily, I did this. This morning I tried the master reset three times. The first two with the battery in, connected to the charger. It didn't help. It seemed to turn off during the master reset. I just now tried again with the battery out but still connected to the charger. It turned on. Now it is extremely slow and barely functionable. At least it's on though...hopefully I can get more out of it later. Hope this helps!

Posted on Feb 08, 2009

  • cassandra917 Jul 29, 2011

    how do you put your info on the computer..if its dead?

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Hold down the center nav key and power up the unit. This will restore any files that may have been corrupted and put them to original. If you loaded a 3 party app or something prior to this may be the cause of the issue. Don't use that app.

Posted on Apr 11, 2008

  • clark1983 Nov 30, 2010

    damn you are a genius when it turns on it asks if you want to master reset i said no and it loaded up, im assuming if i said yes i would have been screwed because i have a flashed cricket phone.

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I actually took my phone to Verizon when it wouldn't turn on and apparently this is an issue with the Q that is ongoing. The guy informed me on how to do a hardboot without having the phone on, since the hardboot is actually in the main main. You hold down the power button and the center button on the toggle for a few seconds and it should reset the phone. Just keep in mind you will lose everything you had on there before. This would be just like when you first got the phone so remember to always back up your info!

Posted on Aug 21, 2008

  • Erin B Jul 31, 2009

    I actually no longer have the phone due to all the issues I was having. I'm actually using the original RIM Blackberry and it works a million times better. Yes it is VERY outdated but it doesn't crash and freeze and do the retarded things that the Moto Q did. When I spoke to someone at Verizon I found out the Moto Q has SEVERAL issues and the charging issue was one of them. The master reset is actually inside the phone so it makes it impossible to actually do a master reset without having the phone on. I'll never buy another Motorola thats for sure!

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I had the same problem with a replacement phone from Sprint the next day it just died on me and said that BOOT SETUP CONNECT USB or whatever..well they told me the phone was FRIED! Idk how but thats wat they said and gave me another phone. So anyone seeing that black screen with the white font that looks like an old computer screen that's the answer to your problem.

I got another phone but now it won't charge either, it doesn't have that screen but it wont charge through USB or the wall charger. I charged it all night and almost all day. I don't know what to do about this one..

Posted on Aug 11, 2008

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Plain and simple, this battery is a joke on this thing.

Posted on May 30, 2008

It sounds silly, but make sure that you have the battery in correctly. i spent a few hours with my moto q freaking out over the same problem, but it turned out that the battery was not placed correctly in the phone.

Posted on Dec 21, 2007

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier&#39;s store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn&#39;t seem to recognize it right now - I&#39;ve seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola&#39;s site for your carrier. I just downloaded the Verizon firmware as an example - Motorola&#39;s website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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