When I play back what I have recorded there is no sound, the image in color but distorted, by distorted I see what I have recorded but there are two lines though the image like squares, I have used a cleaning tape but this has not solved the problem, do you have any suggestions?
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Re: camera head has problem
You will ruin the video head for doing that the cleaner is very rough...forward a blank new tape 5 times as you needed......if nothing happen check the video head appearance maybe have crack or weak already....
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I can't say for certain but it sounds like the video head might have gone. The good news is that you can get the parts from Curry's Partmaster website. Perhaps cheaper elsewhere? The bad news is that video heads are not cheap!
I don't know how you cleaned the head. So I would advise trying again to make certain. I would recommend cleaning with Servisol Video 40 several times. If that still doesn't work I would assume the head to have gone.
You are in luck. Sorry for the trouble but your model Elura 50 still has the CCD advisory from the factory for free repair. Send it in for CCD advisory before it is too late! When all functions are working but has distorted image in camera mode is due to CCD chip. Good Luck -James. for further assitance email, go to www.camerarepairjapan.com
I looked into to this it is the ccd and Canon will fix it for free (shipping included), as stated below. I have copied what has helped me!
It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to email@example.com
I have seen this many times, and it is usually always dirty heads, and it is a bigger problem when you record in long play. If the heads were dirty when the tape was recorded, then that is how the image was stored and will stay that way. So make sure you clean the heads before an important recording. Try cleaning them again with a new cleaning tape, and it just might come good if it was originally recorded fine.
What's happening is that the tape in the cassette is being chewed on one side by the camera's tape transporting mechanism during playback, hence the distorted image and sound. The mechanism might be damaged (misalignment) or just dirty. Try not to play other tapes on this unit because they will become permanently damaged. The best way is to find another camcorder (if cleaning does not help). Note that some old cassettes of long recording time will exhibit this behavior more often because of thinner tape used.