When I try to start CyberView X-sf, an error messages pops up stating that it cannot communicate with the scanner. I used the program for severl hours yesterday (3/14/09) and had no problems. I disconnected the USB and power cables and re-connected them. I have done a power cycle on the scanner and the computer.
The computer device manager shows the scanner is connected and is functioning properly.
Suggestions, please!
I have a PrimeFilm 1800u. When I attempt to scan into a Roxio application, the program does not respond. The hardware and software are both installed. No problems scanning or communicating with this scanner before. Is there somethere there that has a soultionfor this problem ? Thanks
I talked with support. It turned out that the problem was that I had a multi-function printer with scanner capability turned on. I was told to turn it off after which everything was O.K. Apparently Windows has a facility that is needed by both. Whichever one gets it first works; the other doesn't.
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I have the same problem, i disconnected everything to move my computer set up to another room and now I've connected up again the software says it cant communicate with the scanner . I've also removed and re-loaded software several times but to no avail. Help!
I have a PrimeFilm 3600u scanner which has worked perfectly in the past. The scanner initializes, then a window appears "unable to communicate with the film scanner. I am operating microsoft XP serivce pack 3 and have made no changes to my operating system or my machine. I cannot find the user's manual as suggested.
Petr Lenz
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