Question about Water Heaters
Unknown if this is new installation or older installation that stopped working, so we're guessing
Damper is sold separately. Refer to part numbers in product manual.
Call whirlpool Warranty and Service department 1-877-817-6750/ 12 years parts coverage for single-family residential installation when installed by code and information shown in product manual, and maintained as showing in product manual.
Clean air intake located on bottom of unit as shown page 24-25 product manual... the problem might be not enough incoming air supply.
Review manual for correct venting.
Check outlet for 80% rated voltage and for correct polarity, and for ground continuity with manifold tube located under gas control valve.
Troubleshoot by type of gas control valve:
Call local service technician. Call installer.
Posted on May 06, 2013
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Posted on Jan 02, 2017
I have fixed mine. The problem part is the Ignition Control module. It is made by Robert Shaw part # SP10758. I paid $93 plus shipping.
Works great now. A repairman wanted to sell me a gas valve for $488.
Watch out for these people.....
Posted on Jan 10, 2009
The instructions for installing the sensor will probably included with the new part. Also, when you receive the part and actually see it, you will probably know where it will go. Sometimes, things like this happen even with new units. I have had bad thermocouples on brand new units right from the factory. It happens and unfortunately it happens to us sometimes. Good luck and if you get the part and still have trouble, contact them again. If you would have bought a GE (Rheem) unit, they would have sent a tech out to your house at no cost. I'm not a fan of Whirlpool water heaters.
Posted on Apr 02, 2009
Most likely it's time to replace the thermocouple, the safety device that makes sure the pilot is lit. New thermocouples are cheap and you can find them at most hardware stores and the big-box places (Home Depot, etc.)
Here is a site with basic information to get you going.
Posted on Apr 08, 2009
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