Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Scanner seems stuck and causes error

The printer got an error code initially (5010, I THINK), when I tried receiving a fax. So I turned it off, and back on and I constantly get an error saying 'Release the scanner lock switch and turn the power off and back on'. I never touched the scanner lock switch and it is in the unlocked position. The scanner head was moved all the way to the right for a while, then one of the times it moved back to it's home position to the left. But, I still get the error. I've tried moving the scanner lock switch to the locked position, then back to unlock and I still get the same error. The printer is useless while in this error mode. Any thoughts?

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Re: Scanner seems stuck and causes error

You can always try to install the printer on a friend's pc as a test of the you have the install cd? if not try canon's site to download it.

Posted on Aug 10, 2007

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What are the error codes on my printer,5010 & 6100?

The 5010 error indicates a scanner error. The scanner unit cannot detect the home position, or the scanner unit warming-up is not done properly at power-on. On the LCD, "Scanner is not operating correctly." is displayed.
The 6100 error indicates a logic board error. The check sum value is incorrect in the ROM check at hard-power-on.
Fixing these errors is more expensive than replacing the printer. Sorry.
Fixing F

Feb 05, 2015 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Scanning error on mp 830 - code 5010. What is

Hi, did some research for you and this is what I found:

Dear Customer,

Thank you for your recent enquiry regarding your Canon product.

In response to your query, please be advised that the error code "5010" indicates there is a scanner error and the printer will require service.

If the printer was bought recently you can contact the dealer and check the replacement program.

If you are outside the replacement policy, please find below a list of authorized service centers for your device and some packaging instructions:

The following office peripheral products: A3 and portable printers which are still under warranty, Laser Beam Printers, PC/FC Copiers, Multifunctional Devices and Fax machines benefit from on-site service.

On-site service can be arranged by dialing 0870 400 2080, or by contacting

Canon Ireland Ltd (Fax, Multifunctional and PCFC Copiers)
Arena Road
Sandyford Industrial Estate
Dublin 18

Tel: 01 205 2400
Fax: 01 295 8141

Sep 24, 2009 | Canon PIXMA MP830 All-In-One InkJet...

4 Answers

Error 5010

On a Canon machine 5010 is a scanner error, stuck, light burned out, etc.

Sep 09, 2009 | Printers & Copiers

2 Answers

I got an error message 5010 when I was trying to fax, but can't find in the manual I have what 5010 is and how to resolve it. Thanks you!

5010 is a scanner error that you can get if the scanner lock is locked, and also if you put a heavy book on the glass and stop the scanner. Canon only sells the scan assembly as a whole unit around $150.00

Aug 20, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Mp460 problem

The 5010 error is a scanner error, the lamp is dead, or the scan assembly is stuck. There are no parts, only whole scanner assembly replacement. You get a one year warranty with Canon, after that it could be a $200.00 repair.

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Printer will not print, error code 5010 is

5010 is a scanner error, either worn out scan lamp or sensors. Canon only replaces the entire scan assembly, if you like I can get part number and price.

Jun 23, 2009 | Canon PIXMA MP600 all-In-One InkJet...

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Error code 5010 for cannon mp460 printer

Hello, The error 5010 refers to a scanner issue, make sure all the connectors are seated and all flat cables running to the scanner unit are firmly seated, turn printer back on and the error should clear. I hope this helps.

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Canon mp-830 error code 5010

That code is a scanner error. The scanner unit can not detect the home position or the scanner unit warming up is not done properly at power on. Most of the time the Scanner unit needs to be replaced.

Nov 10, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer


I've heard that that error code means it's pretty much bricked out of the box (I think to scanner failure). Return it if possible.  

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9 Answers

Error code 5010

I got the error code 5010 today (scanner lock switch). I called Canon. The printer's electrical circuitry (brain) needs to be refreshed. This is similar to wireless routers and other devices. They directed me as follows: 1. power OFF the printer 2. Unplug the printer's power cord from the electrical source. 3. Wait AT LEAST 1 minute - no less than 1 minute. 4. After 1 minute, plug-in the printer to the electrical source. Turn on the printer - wait for it to warm up as usual and it should be ok. Mine worked perfectly after the above steps. - Hope this helps.

Jan 12, 2008 | Canon PIXMA MP830 All-In-One InkJet...

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