Microsoft Turtle Beach X4 Dolby Digital Wireless Headphones  for Xbox, Xbox 360 Logo

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Posted on Aug 26, 2017

Turtle Beach X4 Headset not working

I've had them for about a month and all of the sudden its not working, I can head people talking and I can talk back to them, but I cant hear the actual game play noises. And it turns off after like 5 minutes and when I turn it back on it works for another 5 minutes. It's not the batteries, I literally just put new ones in like 3 minutes ago. So I dont know. Can anyone helpppppp :]

  • KSI JABOODY May 11, 2010

    the same thing happened for me. Also the X4's have stopped being made. sorry. if you find anything contact me at [email protected]

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5 Related Answers

Anonymous

  • 81 Answers
  • Posted on Jun 11, 2009

SOURCE: my turtle beach x4 headphones work but the sound is distorted

Try moving the receiver away from major electronic objects and move yourself closer to the receiver. Does this make any difference? If so, it's interference.

Try replacing the batteries in the headphones.

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Anonymous

  • 3 Answers
  • Posted on Oct 01, 2009

SOURCE: I can hear trough my headset but not talk

okay, this is obvious but first of all make sure this switch on your headset is not on mute. If alls good there go to your dashboard settings and you should see communication and make sure none of these are blocked. If this also isn't the problem it looks like you are going to need a new headset. It should have a years warrenty if that helps?

hakmilton

Nathan Hamilton

  • 80 Answers
  • Posted on Feb 01, 2010

SOURCE: I cannot hear voices through my Turtle Beach X4's.

you will need to press the middle guide button
go right to settings
then down to preferences
down to voices
then select play through headset

Anonymous

  • 58 Answers
  • Posted on Mar 04, 2010

SOURCE: my turtle beach x4 mic will not work unless the

You broke your controller cable. Go to TurtleBeach's website and get a new one. They only cost $4.95.

Anonymous

  • 58 Answers
  • Posted on Mar 04, 2010

SOURCE: i can hear game sound through my headset, i cant

You probably kinked your controller cable. That will cause the mic to malfunction. You should purchase a new controller cable on TurtleBeach's website under "Replacement Parts".

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When other talk they can hear an echo from my turtle beach headset

This sounds like a faulty talkback cable, you can buy a replacement on the turtle beach website or contact their support about a replacement.
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If you have an X1 headset...
Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- [email protected].
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If your X3's microphone is working, you should be able to hear yourself in the headset when you talk into it. Plug the chat-controller cable in both the headset and the controller, then talk into the X31 mic. Can you hear yourself in the headset? If yes, then the microphone is OK but you probably need a new chat-controller cable. If not, then the microphone may be broken and you should contact Turtle Beach tech support at [email protected].
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I can hear game sound through my headset, i cant hear players but i can talk through my headset why is this?

You probably kinked your controller cable. That will cause the mic to malfunction. You should purchase a new controller cable on TurtleBeach's website under "Replacement Parts".
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This sounds like a broken talkback cable (puck). You can buy a replacement on the Turtle Beach site or contact their support about getting a replacement.
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Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].
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Cant Talk Through Turlte Beach Headset

Your controller cable may be broken. Here's the link to buy a new one:

http://www.turtlebeach.com/products/efx1/replacementparts.aspx
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