Question about Canon imageCLASS® MF4150 All-In-One Laser Printer

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MF4150 Printing all Black - pages covrerd in black

My 3-week-old Canon ImageClass MF4150 prints all black pages. I was printing a 16-page document and ran out of paper. I loaded new paper and continued the print job, but when it started back up, every single page it printed was all black. In other words, the entire page was covered with black carbon. After reading the manual, and doing some trouble-shooting, I called Canon support and the analysit walked me through shaking the print cartridge and doing some basic trouble-shooting. Then he recommonded that I simply return the printer to the store where I bought it for an exchange since it is only 3 weeks old. The analyst said it might be the fuser. I turned the printer off for a couple hours, and tested printing another document. It printed fine. It seems okay now. So - is there a problem? What might have caused this? Should I exchange the printer as the analyst suggested? Thanks!

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Re: MF4150 Printing all Black - pages covrerd in black

Yes. Exchange it while you can. It will more difficult after the first 30 days. Could be a toner cartridge not seated properly. Or could be a high voltage power supply.

Posted on Aug 10, 2007

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