Further Info for Qosmio G 15 Display problem .

BEST BUY CALLED ME TODAY ABOUT MINE (DOING SAME THING) AND SAID THAT TOSHIBA HAD RECALLED THE G15 AND THAT THEY WILL EITHER REPLACE MINE OR I CAN SEND IT DIRECTLY TO TOSHIBA FOR REPAIR FOR THE SECOND TIME.

Toshiba acknowledge that there is a design flaw on these notebooks concerning the graphics chipset. They will replace the motherboard free of charge and supply a new recovery disk [as the hardware is different] even if the laptop is out of warranty. You have to be firm and not accept the opinion of the first customer helpline nerd you speak to - the real technical people know of this problem and will authorise a repair - I assume this has been done to hush up the design problem. I can only provide contact details for the UK - this guy is spot on:

Bernard Wolff
Technical Support Executive
Toshiba Information Systems ( UK ) Ltd
Computer Systems Division
Tel : +44 (0) 1932 822915
Mob :
Email : Bernard.Wolff@toshiba.co.uk
http://www.toshiba.co.uk/computers

hey i had the same problem with my qosmio f15, call up toshiba, tell them your're problem (bad graphics card) and they will send you a box, for free. put your computer in it and you will get it back in a week with a new motherboard. worked for me.

Hi,
From your post/description, I believe it can only be either the memory or the graphics chipset. Since most laptops share the memory with the video/graphics, you may want to check it out first. Turnover your laptop (upside down). Locate the memory which normally is/are under a flap/cover/lid held by a screw or two. Gently remove the screw(s) and pry it open. Inside will be 1 or 2 memory sticks, gently reseat, remove/reinstall, clean the ends/connectors and try the machine again. If you have the same problem and you have 2 memory, try one at a time at different slots. The memories are held on both sides by simple locks that you have to move slightly away from the memory to free the memory. Soon as they are apart, the memory normally springs up a bit for easy removable.
I the memory reseating does not work, try if you can borrow similar memories. It may also work bringing the entire laptop it to a comp store and try buying new memories. Pls explain your issue first so that when they try the new memory and you still have the same problem, you need not buy.
If all tries with the memory did not work, am afraid that it might be the graphics/video chipset. Some new laptops have an add-on video card type while other are the standard built-in to the motherboard. If it is the former, then you may probably have it replaced. If it were the latter, it may not be economically reasonable to replace the entire motherboard.
Hope this gives you some idea. Good luck and pls post again how things turn up. Kind regards.

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