Question about Motorola SURFboard Computers & Internet
Posted by Anonymous on
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Posted on Jan 02, 2017
Connect your wireless modem router Sign on to AOL. Download the AOL Easy Installer for Thomson 576 Wireless Modem Router. When prompted to save the file to a location select an appropriate place (desktop is a good example). Once the AOL Easy Installer is downloaded, double click the file: ST_V1.exe This will launch the modem router installer and show the "Welcome" screen. Click the Start Installation button to continue. If you wish to cancel, click the Cancel Installation button. Read the next page carefully. The text advises to close any running programs, ensure to close your AOL software also. Click Next to continue. Please Note: Connect a DSL filter to each telephone socket that is in use for telephones, dial-up modems and fax machines, etc. If you require additional DSL filters, order online at AOL Keyword Broadband Extras. Notes: Ensure to use AOL 8.0 or above. The AOL account to be used for the modem router set up must be a General (18+) account. This installer is not supported with a modem router containing beta firmware.
Posted on Apr 24, 2007
Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.
Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.
Hope this helps. Let me know if it does not work.
Posted on Apr 10, 2009
Hey, Can you perform the task below and paste me the results from the modem:
Connect the modem to the computer. Open command prompt and type ipconfig. Paste me the results for IP address, subnet mask and default gateway.
Also, confirm, how you have connected the modem to the computer. IS it using a ethernet cable or USB?
Once I have this information, I will be able to provide you with an accurate resoultion.
Posted on Jun 30, 2009
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