Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP Officejet 7410 All-In-One Printer

The slot that holds my color cartridge is broken. The little metal piece (that looks like a paperclip) is held in place with some plastic. Long story short, there's a small plastic piece that broke off and now the metal piece doesn't stay in place after I slide the cartridge into the slot. I tried to put the cartridge in, keeping the metal piece in-place, but I keep getting an error that the color cartridge needs to be checked. I can go without color, but I can't go without my All-In-One. Can I use it without a color cartridge installed at all? I tried it and I get the message that it's missing or incorrectly installed. Is there a way I can set my machine up to just run with just the black cartridge in it?

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Re: HP Officejet 7410 All-In-One Printer

This has nothing to do with the cartridge you used. Its a pure and simple design fault from HP that has exsisted since the 7210, 7310 and now the 7410. I am working with the European consumer commission and the UFC in France to get a resolution for European customers. US customers can get a replacement it seems by mentioning this thread ...

If anyone else is living in Europe please contact me. Its not fair that US customers have there printer replaced and Europeans must pay to "upgrade" there printer.

Posted on Dec 07, 2007

Re: HP Officejet 7410 All-In-One Printer

Trcmag - there may be a larger problem at stake here: I am working to repair a 7410 that had the pastic retainer for the metal piece break, which leads to the metal piece not staying where it should. The end result is that when the user attempted to insert a new cartridge, the metal piece punctured the circuit board/strip at the back, and severed two of the circuit paths. You should look to see if you are in a similar situation.

Posted on Sep 01, 2007

Re: HP Officejet 7410 All-In-One Printer

You must go to (everprint international) then order the part no. hp7310carriageassy

Posted on Aug 23, 2007

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Re: HP Officejet 7410 All-In-One Printer

Try taping it. HP will not sell parts for that model. They are pretty stingy with inkjet/officejet parts. You can try and check for an exchange deal.

Posted on Aug 09, 2007

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Why does my hp 7410 all in one ask me to remove and check color cartridge?

Yeah, as I am a victim to this very same problem, the other guys are right. The metal spring that is part of the ink carriage becomes a hole punch for the ribbon cable right behind the unit. Now you have a useless printer that you think has faulty ink cartridges, but in fact it's a faulty printer. Because of this design flaw, HP should compensate each and everyone of us, no matter how long ago the purchase of the printer was. I bought mine in 2006 for over $600 and for such a little thing that will break at some point, causes such a huge problem. It's caused by you putting the ink cartridges into the unit. You don't have to be aggressive with the install for the failure to occur, normal installs will cause the same affect. My suggestion to you my friend is to put it up for auction on eBay and use that money for a new printer. Gots me a HP OfficeJet Pro 8600 Plus that was 1/3 the cost of the 7410, with pretty much the same features and more!

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its a broken spring clip on the side of the ink cartridge.
fixes are here;
and here;

hp is supposed to give you a brand new printer for free.

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Bob Headrick, MS MVP Printing/Imaging

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Check the color side of the carriage....there is a metal piece in there that breaks free from the side and will "stab" the circuitry board that the cartridge comes in contact will probably see a hole in it...I have replaced several print carriages...fairly common problem with all of the HP printers that use the 96 and 97 cartridges...hope this helps

Apr 30, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet 7410

When you find out Jeff, I sure need to know too! Here's my story:

Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place.

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1 Answer

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Very Simple, Probably...

Just remove the cartridge and see if the metal spring clip has broken away from the right wall. If it has, inspect the gold colored circuit board at the back of the cartridge bay...there is probably a hole or dent where the clip slammed into it.

If you have these symptoms, go to HP, and go to the chat support window, describe your problem, and they will send you a replacement printer.

It's exactly what I did.

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Hp psc 2179 all in one

Please open the below link :

Please copy the entire URL and paste it in a new window of Internet Explorer and press Enter.


Dec 22, 2007 | Printers & Copiers

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