My Sansa e250 wont do anything when I turn it on. The blue light comes on but the screen stays black. When it did that I turned it off and plugged it into my computer but the screen still stayed black and the blue ring lit up again. I don't know what to do because I can't listen to my mp3 player and I can't add songs to it. The blue screen doesn't come up even when the mp3 player is plugged in my computer so I can't charge it either.
I had one that did that, returned it. A week later the new one froze on when playing a song. The next day- after staying on all night and batter was depleted, I charged it and it work like nothing was wrong. Hasn't done it in the past 4 weeks.
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make sure the battery is fully charged, then disconnect from your computer. Wait a while for the device to cool and try turning it on again. Mine took a few tries but once it sat for a while it didnt fight me again.
move the button HOLD switch ON,to see orange.Hold down REC button and with the REc button holding down,connect the player to the computer.this is Recovery Mode.If your computer recougnize your plaer like 16mbFormat,everything is ok,in this case do as i say in the following text.(if it doesn't been recougnized by the computer...i can't help you)Go to START-PROGRAMS-ACCESORIES-NOTEPAD.IN the new text notepad,do not write anything,go to file-save as.In the box "Save as type" select "all files" and in the box "file name" write :sansa.fmt
Save the notepad file on desktop and copy it in your "16mbFormat"sansa player in recovery mode.16mbFormat is the name of your player in recovery mode wich you will find in My computer.Do not copy anything at there.like music or other files.after that disconect your player and enjoy.this is FORMAT in Recovery MOde.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
If you just got this sansa, call sansa and send it back to them. you still have a warranty. they may give you some problem if you don't have the reciept bu explain that it is a gift. From what you say, you did what you should have. you can always send it to my company so we cna see what the problem is.