Question about Dell Dimension 2350 PC Desktop
I just bought a used pc and when I plugged everything up and turned it on nothing works except the monitor. I cannot use the mouse or the keyboard and I tried using a keyboard that connects through usb and one that has a regular round plug and neither works. What should I do to regain the use of the pc? Again, I can not use a mouse or keyboard at all currently.
Make sure the
batteries are inserted correctly and have charge if applicable
usually located on the underside of the mouse there might be small plastic sticker with a phillips head screw under it rub your fingernail over the top to see if it has a screw
or make sure the usb device is properly inserted for wireless
the usb or Ps2 connection are secure with a dust free connection
or it might be the usb for wireless mouse or lead connecting to the usb port or even a faulty mouse
if this does not fix the problem
Restart you computer tap the f8 key repeatedly to enter safe mode where the only things working will be your keyboard and mouse allowing you an attempt to repair your computer
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options Menu
Please select an option:
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Start Windows Normally
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice.
select safe mode
click start control panel administrative tools computer management device manager scroll to mice and other pointing devices you might see a yellow exclamation mark ! or question mark ? or a red x
right click you will need to update the driver
Click start control panel mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have options to update driver rollback driver or uninstall also
I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop
then you will see the desktop in the bottom toolbar select the 2 arrows >> then all control panel items then select mouse this is in WINDOWS 7
in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar
Click start control panel keyboard hardware make sure you have the right keyboard selected
or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers
click start control panel administrive tools computer management device manager scroll to keyboard you might see a yellow question /exclamation mark ? ! or a red X right click update driver
complete range of drivers
Posted on May 05, 2013
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Posted on Jan 02, 2017
try reinstalling the chipset drivers from
Select the Operating system
The Category as Chipset
Importance should be All
Click on the Intel driver
File name is R132539.EXE
If this does not work you will be having 2 usb at the back and in the front of the system.IF the back does not work than you need to get a local tech out at your place as it is a problem with the USB controller on the motherboard and that might have to be replced .If it is the front USB (Only if you have them) then there is a cable coming from the USB controller to the fromnt usb ports that cable might have got unplugged for that you need to open the tower.But i would still recommend a local tech.
Posted on May 27, 2008
SOURCE: Problem with a dell computer..
You may try connecting a different usb keyboard to your system. Mostly, some keyboard converted from serial connection to a usb could cause this kind of problem. In some cases also, wireless keyboard and mouse won't work when u turned on your system if the driver is not properly install.
You may also try disconnecting any other usb devices from your computer. Disconnect also your power supply then push and hold the power button for 5 seconds. Plug back in the power cord then connect your keyboard. Turn on your computer. if it doesn't work, i suggest to call your computer manufacturer and check your warranty. This could be an issue with the motherboard of your computer.
Keep me posted.
Posted on Oct 12, 2008
SOURCE: dell 4600 usb ports not working
do one thing disconnect all the devices connected to the usb and if possible use a ps2 mouse to do the step i am going to tell you or if u can use the keyboard that would be fine ...
go to device manager and uninstall all that is under universal serial bus ... remove everything that says root hub and than restart the system
Posted on Oct 31, 2008
See this article. It may apply in your situation.
By uninstalling usb controllers and rebooting many of these errors are corrected...
Otherwise, perhaps this article will help you. I've found it useful. also here.
Also try here and enter your os to use the Dell usb troubleshooter for your system.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Jul 20, 2009
Don't use USB-PS2 adapters if the keyboard/mouse doesn't support such adapters. They aren't universal, they work only with some "smart" (or chinese) keyboards that can detect the connection type and switch between USB and PS/2.
Posted on Nov 03, 2009
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