Question about Canon PowerShot S400 / IXUS 400 Digital Camera

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Lens focusing ixus 30

Hi my friend gave me an ixus 30 but the lens is malfunctioning, the focusing is not working. what shouold i do? how can i fix it? thanks

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Re: lens focusing ixus 30

With friends like this who needs enemy's [assuming the camera was like it when he /she gave it to you] A lens malfunction of any type is a costly repair In some cases a non repair because it would be cheaper to buy a new camera. Sorry to be harbinger of sad news

Posted on Aug 10, 2007

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Vsnon DF890 - sporadically and frequently get Lens Error - close camera and lens will not retract.

This is caused by malfunction lens mechanism please clean the lens area with can air and check the issue.

Aug 27, 2010 | Canon PowerShot SD890 IS / IXUS 970 IS...


Working with E18 and cannon cameras

he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Digital Cameras

1 Answer

My Canon XS - Lens malfunction & won't turn on

Maybe lens needs adjustment. The info on this page may help. Copy and paste this link for more info.

Mar 22, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Ixus 750 Blurred photos shot at a distance greater than a meter.

Check to see that the camera is not in "macro" mode, which would only allow focusing at a close range, but not allow focusing at beyond about 2 meters (look for the "flower" symbol to tell you that macro is activated). Could also be an out of adjustment lens, due to impact or force. Also check to make sure it's not as simple as a dirty lens. Digital cameras are more succeptable to blurry pictures from a smudged lens than film cameras were. Of course, that wouldn't explain why close shots are OK but distant ones aren't. Probably the first two suggestions.

Oct 06, 2008 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

My new Canon SX100IS is having "Lens error, Restart Camera" error

It seems the lens assembly has an internal problem and needs to be repaired.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

The reason of it it may be a spring or a metal post located in the focus sub-assembly, but the only way to confirm it is opening the camera and the lens assembly.

Best regards,

Jul 25, 2008 | Canon IXUS V2 Digital Camera

1 Answer

Canon digital IXUS 60. Lens does not move in and out. Camera turns on but nothing happens. Unable to take photographs. Error message:- Lens error restart camera. Restarting camera does not resolve problem

I'm guessing that the lens is stuck. Either the cover refuses to open because something is wedged in or a mechanical malfunction. The camera won't work if the lens does not come out a bit. Take a look at the lens and examine why the cover doesn't open up. If it is a mechanical malfunction (meaning internal problem), might as well have it fixed. Be careful and keep your fingers off the lens. You may touch the cover but hands off the lens. Hope this helps.

Jul 17, 2008 | Digital Cameras

1 Answer

Focusing wont work after dropping

probably the lens inside is damaged or the mechanism which moves the lens is damaged. Focus works with a moving mechanism which moves the lens back and forth.

Oct 07, 2007 | Canon PowerShot SD500 / IXUS 700 Digital...

1 Answer

Taking pictures

This could be due to a jammed lens element preventing the camera from focusing properly. When you push the button the camera attempts to focus the image before it takes the picture. If the focus component in the lens is not moving properly it cannot focus and thus will not take the picture. Do you see the camera attempt to focus the image when you press down the button? If it does not make any noises when you push the button, and the camera does not attempt to focus the image then it is most likely a jammed or malfunctioning focus motor. This would require professional repair.

Feb 19, 2007 | Canon PowerShot SD550 / IXUS 750 Digital...

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