Question about Motorola Mobility RAZR V3
Less than two months ago I purchase a new Razor for my wife that she had been wanting for some time. We could not keep the battery charged. I notyfied Sprint and since it had been over 30 days I was refered to the manufacturer. A new battery was sent as well as a cover for it. The new battery would not keep a charge nor did the color of the cover match the phone-(RED), also it totaly changed the looks of the phone itself. I contacted Motorola again and they said they would send out another battery and cover that would match and solve the problem. They did, they sent out another battery and a red cover that is not the same color red. This battery barely keeps a one bar charge after 24 hours of cahrging and one 3 minute conversation in a eight hour day. I contacted YOU again, with the wish to receive anoth phone-(trade) or a totally different phone of the same value. I was told that YOU were doing things right now to resolve the problems you are having w/ this model. And you would like to send me a portable charger. You would not ever consider a replacement. Unless I wanted to send the phone in for a 10-14 day tech evaluation?? that you and I know would be a 20-30 day. And why an evaluation? You have already told me you are trying to resolve the issue with this model..... She-(my wife) has not been able to depend/use her phone for almost a month now because it takes up to 4 business days everytime you send us another battery and then 24 hours of charging. And now you want her to have to tote around a portable charger too? Where is the customer NO SERVICE here? 1. New phone less than 2 months old 2. Purchased because wife liked the way the phone looked and its color, plus I was under the impression that Motorola was a brand we could DEPEND on & TRUST. 3. Have been very patient with the you on finding a solution to the problem 4. Been unable to depend/use this new phone that we are continue to be charged service for 5. Stuck with a two tone humped back bulky RED RAZOR,w/ three batteries and three battery covers in colors from silver, maroon and red not the product we had purchased for two years 6. This is not what I expected from a company like Motorola.... Maybe I should have recomended she stay with the Sanyo brand she had.
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Posted on Jan 02, 2017
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