Question about Computers & Internet
Error when entering dept # after amount of sale
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: Royal alpha 601 sc cash register
Hmm. That is almost NEVER a paper problem, so forget about that.
It is always difficult to diagnose head problems without seeing the machine.
It can be a dirty thermal head, but that's not common unless something has been spilled on it. If you want to try cleaning the head, open the printer, and find the head. It is usually a small aluminium block that clamps against the paper when the printer is closed. it will always sit against the front of the paper. On that block, you will see tiny lines all very close together. They go to a connector at one end, and a thin black line at the top of the head. Wipe this black line firmly with a dry cotton bud.
Here is a picture of a thermal head:
Just above the light brown strip, you can just see the black line. This is what you would rub clean.
Otherwise, make sure the paper is clamping hard against the head while closed. If the clamp is not pressing with the same force at both ends of the head, then you will miss some printing. Try pressing against the back of the paper at the head while it prints, and see if it prints any more than before, then you know if your'e on the right track.
Hope this helps.
Posted on Aug 18, 2008
SOURCE: entering a sales transaction
You use RECIEVED ON ACCT (sometimes labelled RA). That will allow you to receive money into the drawer without logging it under a PLU or Dept.
Posted on Apr 30, 2009
OfficeMax and Office Depot may have them.
Storemont (online) has the Royal Alpha 601 ($6.49): http://www.stormont.basics.com/product.asp?dp=2098041&f=
Posted on Sep 22, 2009
If google and manufacturer website are of no help then ask a search agency like http://manualfox.com - They do a great job.
The service is not for free, but often worthy (you only pay if they find what you are asking for).
Posted on Jun 18, 2010
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