Question about NorStar M7310 Corded Phone

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Norstar phone voicemail disabled accidently

A few days ago I thought I was changing the number of rings before call was sent to voicemail. Turns out the phone just rings and rings and doesn't go to voicemail at all. Please help me. I used the section for "Ringing Service." Pretty sure what I entered was Feature871. I didn't think anything happened until my boss said we weren't getting voice messages! yikes!!

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: When on a call and another line rings, how do I get the ringing to stop?

I can make the programme change which will make sure the phone does not ring when you are on 1 call.

Posted on Oct 16, 2007

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  • 201 Answers

SOURCE: Mailbox inactive

You can have this phone on one of many different Nortel phone systems and you can also have different voice mail systems. If your voice mail is old and based on a hard drive it could be failing. Chances are your voice mail is the problem. This can get very complicated for someone not familiar with phone systems and voice mail. I would highly suggest looking for a local phone system installation company that can come out and troubleshoot the problem. If your voice mail is 10+ years old and based on a hard drive you may want to replace it regardless instead of wasting time paying a tech to find an intermittent problem. A hard drive running 24/7 for 10 years will not las much longer anyway.

Posted on Nov 17, 2007

SOURCE: M7310 phone not ringing audibally

If the internal calls dont ring, then there is something with the extension. When a call is ringing the phone, press the UP VOLUME. Chances are that someone accidentally turned the ringer all the way down.

Let me know if that doesnt work.

Posted on Jan 03, 2009

ynotphone
  • 192 Answers

SOURCE: Multiple problems

When you dial Feature 981 is there anything displayed on the set... something like Inactive?

Sounds like the Call Pilot is failing...

Posted on Mar 20, 2009

ynotphone
  • 192 Answers

SOURCE: Night ring change the number of rings

Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

Posted on Mar 20, 2009

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My phone on our Norstar system rings & rings & never goes to voicemail. Other sets on this system ring 4 times & then automatically go to voicemail. How do I cjange my set?


Fress F985 u will get voicemail DN. Note down ur voice mail DN.
Go to programming of Norstar which will be F**266344 password will be 266344.
Dispaly shows u terminal and extensions.
press show
then next display will show u capabilities.
Press show then next display will show u FWD no answer.Press show then change put the voicemail Dn which u had written then next.
Now call will go to ur voicemail provided u have ur own presonal mailbox. If it is not there u will have to createe it otherwise it will go to general delivery mailbox.
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To change # of rings you have to go into programing OK press feature * * on the main set and config (266344) then the password admin (23646) this goes to terminals and sets hit show and enter the set you want to change go to capabilities this will allow you to chang # of rings on that set

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Dispaly shows u terminal and extensions.
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The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.

What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.

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