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Product not working

I just wanna inform that the product i have bought is not working.what shall i do with this one?the vacuum doesnt pick up

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Hi there,

I'm sorry to hear you're having difficulties with your DC22. If the cleaner isn't picking up as well as usual, and the brush control button keeps popping out, it sounds as turbine head may be blocked. For guidance on checking for and removing any blockages, please see the video linked below:

Clearing the turbine head of any obstructions should resolve the issue. However, if you've tried this and are still experiencing difficulties, it's probably best if you get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement turbine head is necessary, it should be covered by your 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

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