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Hi. My dyson dc14 wand works great then all of a sudden if something too big or even just the carpet it makes a sucking noise & the purple round bit in the actual Hoover makes a funny noise & then the suction isn't as great. If it turn it off then on again it comes back to normal! Help!!

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  • 3 Answers

Sounds like a blockage. I have a DC14 and I have never had this problem. You can easily remove the wand from the flexible hose and the flexible hose from the machine to check for a blockage. Don't allow paper or larger items to go into the machine, especially the wand, pick it up by hand first. Find the online manual here: http://www.analogstereo.com/dyson_vacuum_owners_manual.htm

Posted on May 07, 2013

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Posted on Jan 02, 2017

askdyson
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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My dyson has lost virtually all suction. I have

    Hi there,

    Sorry to hear you're having difficulties with your DC14. The 'plop' sound you describe may be the relief valve activating because the cleaner is still blocked. Although you've already checked for obstructions, you may find it helpful to do so again following the steps shown in our online support guide, in case you've missed something:

    http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL


    You might also want to take a look at the video linked below to check you're washing the filter correctly. This should be done at least once every 3-6 months. Use cold water without any detergents, and always ensure the filter is totally dry before replacing it - this may take up to 24 hours.

    http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL

    Hopefully, by clearing any missed obstructions, and checking you've washed the filter correctly, you should be able to resolve your issue.

    If you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Aug 17, 2011

    • 1 Answer

    SOURCE: Dyson DC14 all floors.

    sept 30,08 bought dc14 all flloor. After 3 to 4 uses it started making lots of noise when on carpet setting. I examined the roller brush and it was cracked at one end. I returned it Oct 13 ,08 and got another dc 14 all floor. Now this one after 2 uses has the same problem only a larger crack in the brush and a small piece of the brush broke off. Very dissapointed.

    Posted on Oct 20, 2008

    • 1 Answer

    SOURCE: dyson lost suction

    I found out that it was the sponge filter bit which needs washing every 6 months in cold water, this sorted it out as I had never cleaned it before

    Posted on Dec 07, 2009

    Dysonteam
    • 167 Answers

    SOURCE: No suction on wand of Dyson DC14 Animal

    Hi its Darran at Dyson.

    It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

    For the full blockage procedure please visit the support section on our website at www.dyson.com.

    Kind regards

    Darran
    Dyson customer Service

    Posted on Apr 22, 2010

    • 1 Answer

    SOURCE: hi my dyson dc18 has great suction from wand but

    My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

    Posted on May 23, 2010

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