Question about Vacuums
Sounds like a blockage. I have a DC14 and I have never had this problem. You can easily remove the wand from the flexible hose and the flexible hose from the machine to check for a blockage. Don't allow paper or larger items to go into the machine, especially the wand, pick it up by hand first. Find the online manual here: http://www.analogstereo.com/dyson_vacuum_owners_manual.htm
Posted on May 07, 2013
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Posted on Jan 02, 2017
Sorry to hear you're having difficulties with your DC14. The 'plop' sound you describe may be the relief valve activating because the cleaner is still blocked. Although you've already checked for obstructions, you may find it helpful to do so again following the steps shown in our online support guide, in case you've missed something:
You might also want to take a look at the video linked below to check you're washing the filter correctly. This should be done at least once every 3-6 months. Use cold water without any detergents, and always ensure the filter is totally dry before replacing it - this may take up to 24 hours.
Hopefully, by clearing any missed obstructions, and checking you've washed the filter correctly, you should be able to resolve your issue.
If you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.
Dyson Online Customer Support
Posted on Aug 17, 2011
SOURCE: Dyson DC14 all floors.
sept 30,08 bought dc14 all flloor. After 3 to 4 uses it started making lots of noise when on carpet setting. I examined the roller brush and it was cracked at one end. I returned it Oct 13 ,08 and got another dc 14 all floor. Now this one after 2 uses has the same problem only a larger crack in the brush and a small piece of the brush broke off. Very dissapointed.
Posted on Oct 20, 2008
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty
Posted on May 23, 2010
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