Question about Maytag Neptune FAV6800AW Top Load Washer

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Machine quits during the spin cycle

My 3 year old Maytag Neptune TL runs fine empty, but with a load of laundry, the machine quits during the spin cycle. There is a clunk and bang, then a code "cd" apears on the display. I took the unit apart and found coins, a credit card and a washer, under the dual turning disks. I also took the pump apart and it checked out OK. If I remove the clothes and restart the machine, it will finish the cycle without any problems, but if I adjust the load and restart the machine it will not get very far without faulting out again. I also removed the front cover and ran it through a spin cycle while it was empty and I did not see anything unusual. I am a pretty good mechanic, but I this must be an electrical problem.

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Re: Machine quits during the spin cycle

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the Clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries to get it to clutch pulley hub to stay on after re-install, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out a trying a fix If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

Posted on Dec 15, 2008

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Re: Machine quits during the spin cycle

If you are hearing a clunk and a bang my guess is its not electrical. not being familiar with the suspension of that model, that is the first thing i would check. possibly a bad spring or a strut if it uses them

Posted on Aug 09, 2007

Re: Machine quits during the spin cycle

Its an electrical issue. If you run the thing empty and all works fine, then you know that the pressure switch/drain, struts, motor and such are fine. If you take the silver pane on the back off, hopefully the service guy did not take the troubleshooting guide. Here you can see where the problem is. (need to be a bit technical for this but its not too bad). Take the front cover off the machine and leave everything else connected. Take the tub sensor off the left hand side, its a little black strut mid way. Now go into service mode by holding down the enviro plus and spin only keys together for 3 seconds... wait for the beep, now press super wash, then delicates. You should see "UC". If you slide the strut to the back just past the #2 mark, display will show "UO" (unbalance open), now slide it to just below the #1 mark. You'll notice that it has to go way, way past the #1 mark before the board notices a "UO". IF you don't see this during your test, then your tub sensor is likely broken. Anyways the input signal from the ground to board seems to be weak and allows this to happen. If you have a volt meter with low DC settings, check the middle wire connection on the connector of the tub sensor (middle pink wire) and 12v dc (red/white wire). Do not do a continuity check or it will ruin the board. The signal out test is the blue/white wire, 0- 3.0 volts. Over all its a bad design, just get a cheap top loader (with out all the fancy computer stuff), these will run for 15 years, very little issues

Posted on Apr 02, 2008

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Re: Machine quits during the spin cycle

Their is more than likely more coins stuck in the white plastic part that has the black hose with hose clips. I removed several pieces of change and thought it was good to go but still did ND I again opened the panel and their was 2 nickles lodged in that white plastic part. This kept the water from draining out.

Posted on Jan 06, 2008

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Re: Machine quits during the spin cycle

My Maytag FAV6800AWW Neptune did the same thing. Called the Maytag 800# and they sent out an over inflated repair service. It is your clutch, mine was covered under warranty and it costs 16.00 and should cost no more than 80.00 to install with 1/2 hour labor. Mine spins the clothes so dry now it is unbelievable.

Posted on Sep 16, 2007

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What is your machine model number? Is it a FAV6800A or FAV9800A TL?

If it’s a FAV6800A or FAV9800A TL do you error out in the Spin cycle of the wash cycle with an unbalance error code such as dC or uC? Is the wsh tub banging around during Spin Cycle of the Wash Cycle?

If so see this post Clutch Fix. I have a step by step maintenance/repair process for Clutch Pulley assembly issues related to the above error codes.

Post back if you have questions or concerns………Rich

May 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle

Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My 88 year old mother has the Neptune TL. There is a problem during washing cycles regarding imbalances with the machine. She does not have many clothes to wash and when there is a small amount the cycle...

Is the machine a FAV6800A or FAV9800A?

Are there unbalance codes to the display such as dC or uC?

If you can confirm the model number and what error codes to the LED display. I own the FAV6800A and can help with all issues.


Dec 02, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Im having trouble with my maytag neptune tl washer it wont finish the spin cycle

Please see the following Whirlpool / Maytag service manual for Neptune washers.$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.

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1 Answer

Maytag neptune TL

The machine needs to cut you a break;

“”i have a maytag neptune TL and there are several things wrong with it...1. I can't wash small loads it will stop at the spin cycle and flash dc””

This issue is a clutch issue see this post to DIY the repair.

“”it will wash fine on regular loads until it comes to spin cycle again and it will stop and flash nf””

This one is a little confusing the “nf” error is a No water fill error code. Check these two post for support regarding water inlet restriction or valve not opening properly.

nf post nf post 2

“”my fabric softener dispenser will not let the softener out neither will the bleach dispenser””

See this fabric softer post for support. The fabric softener dispenser may be clogged or the water dispenser valves feeding both dispensers may not be operating properly. The Service Manual on page 16 “Board Output Test” will give you support to turn on the Fabric Softener Valve and Bleach valve. See if you hear the valves operate in Service Mode”

My method may seem a little confusion for viewing water flow to the dispensers. This issue could be associated to the nf error you are receiving, restricted water flow (inlet screen clog) or cold water valve not working properly.

Post back for any questions or possible support I can offer. I’m an owner like you not a repair person but I’m very comfortable working on this machine. Rich

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3 Answers

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A dc error means that the clothing is not being distributed properly in the basket. This usually happens when the machine is lightly loaded. If the load seems o.k. then the problem is probably with the sensor at the side of the basket.

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