Question about Dell Printers:Dell MFP Color Laser 3115cn
Err 077-901 paper jam
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Posted on Jan 02, 2017
Got rid of my problem!
In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.
Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).
Posted on Apr 12, 2008
Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.
2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.
Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.
Posted on Jan 14, 2009
SOURCE: Dell MFCP 3115cn Error Message
From what I have read, it has to do with the scanner arm is jammed or locked. You may be able to toggle the plastic slider above the scanner glass near the hinge from the locked position. That didn't work in my case, but if you tear the scanner down, you may be able to free it. Otherwise a new scanner portion may be required.
Posted on Sep 27, 2011
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