Question about Canon LaserClass 9000L Plain Paper Fax

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Fax was set for two line use, now is using only one - how do we change the settings?

We had this fax set up with L1 and L2 (one for send and one for recieve. Now we are using it on one line only (for both). I tried putting in a splitter and connecting the one line to both jacks - in this case we can send but not receive. Connected just to L1 we can receive but not send. How can we reset this to recognize the one line for both sending adn receiving? Thanks!!

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Re: Fax was set for two line use, now is using only one -...

This is an older discontiued model as I can recall. Simply just plug the phone line into L1 and leave L2 unconnected. The one that can send will also automatically recieve (L1). L2 settings are prohibit TX and send/ recieve.

Posted on Aug 09, 2007

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We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...

Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

Oct 05, 2010 | Brother Fax Machines

1 Answer

We can send fax but we cannot receive a fax

If you had it set up to be on a fax line with a special ring you will have to change it to normal ring line and set it to auto detect non fax ring.

Jul 15, 2009 | Brother IntelliFAX 2750 Plain Paper Laser...

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Unable to enter faxes while the machine is either sending or rece

turn off

Real Time Transmission
When you are sending a fax, the machine will scan originals into memory before
sending. Then, as soon as the phone line is free, the machine will start dialing and
sending the fax. If memory becomes full, the machine will send the document in real
time (even if REAL TIME TX is set to OFF).
Sometimes you may want to send an important document immediately, without
waiting for memory transmission. You can set REAL TIME TX to ON.
1 Place the original face down in the ADF.
2 Press Menu, 2, 2, 6.
3 To change the default setting, and then
press or to select ON (or OFF) and
then press Set. Go to Step 5—OR—For
the next fax transmission only, press or to select NEXT FAX ONLY,
and then press Set.
4 For the next fax only, press or to select ON (or OFF), and then press Set.
5 Press 1 if you want to select additional settings. The LCD returns to the SETUP SEND
menu—OR—Press 2 if you are finished choosing settings, and then go to Step 6.
6 Enter fax number and then press Fax Start.

May 23, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?

Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

Apr 20, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

I cannot re-set my Brother 575 fax machine to send a fax. What are the steps to reset it? I do not have the correct manual to seek out the steps to re-set this machine. It was working a few days ago but I...

No settings you could have changed would keep it from "sending"...."receiving", yes. If you are sure it is plugged into the proper jack on the machine (line), and the phone line has a dial tone, you're problem is more serious

Mar 08, 2009 | Brother Fax Machines

1 Answer

Unable to send & receive the Fax

Try calling your fax machine with a cell phone to see if the fax answers. If not, check that the phone wire to the fax is plugged into the LINE socket, NOT THE PHONE SOCKET on the fax machine. Next, go to the MENU on the fax.You may have to check or change one or more of the following settings by trial-and error to fix the problem. BEFORE YOU CHANGE ANY SETTING, WRITE DOWN OR PRINT OUT THE ORIGINAL SETTINGS. In the MENU, find FAX SETTINGS, FAX SET-UP, or INITIAL SETUP settings. Try changing one or more of the following: PULSE/TONE, RECEIVE MODE, SEND MODE, RING DELAY, RING TIME, OVERSEAS MODE, etc.

Nov 26, 2008 | Fax Machines

1 Answer

Fax machine will send out but will not receive any

The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Sep 24, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Drops connection after connect, sends 2-3 pages

The fall-back required for transmission over VOIP is not available on this machine. It is a service mode function and can only be set by a technician. However, VOIP is so iffy for transmission that you may require fall-back to 4800 or even 2400. I have found that forcing fall-back more than 2 steps doesn't work.Also the Line equalisation can't be set as there is only 3 settings, 1.8;3.6; and 7.2 Km. Who knows how far to set VOIP, could be 3000KM. I had more success using a very old fax machine sending at 2400BPS that I could set the dip switches. Takes all sorts of changes to have success and then next time you try, it's changed again.

Feb 15, 2008 | Panasonic Panafax UF-885 Plain Paper Laser...

1 Answer


          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

5 Answers

Can't receive fax but can send

Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Dec 03, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

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