Question about Microsoft Wireless Optical Desktop Comfort Edition

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"Keyboard failed" prompt

I recently installed a hp printer to my desktop. I followed all the instructions and restarted it and it gave me a prompt that said "Keyboard failure." The computer finally started up and the mouse works but the keyboard does not. I have no idea where the software for this keyboard is and now I have no clue what to do. Thanks for any help.

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Check the port for keyboard and mouse you may have knocked the cable slightly then check battries in keyboard if needs replacing you have to press the connect buttons on keyboard and receiver. look it up on webpages type in your model of keyboard and mouse then click searh and browse for drivers download in description. hope this works

Posted on Aug 15, 2007

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Posted on Jan 02, 2017

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1 Answer

My printer keeps on trying to install and configure hp2400 and hp2400tour. what is it trying to do that it cannot?


Hi,

This pop-up is related to corrupted windows installer. We need to delete this entry from Windows installer. Please follow the below steps.

  1. Download the Windows Installer Clean-Up utility (see Resources for link). Click the link on the download page on the Microsoft website and save the file to your Windows desktop.
  2. Double-click the utility setup icon on the desktop.The icon is labeled msicuu2.exe. Follow the prompts and the installation wizard instructions to install the utility. Click the "Finish" button in the installation wizard when it is finished.
  3. Open the utility. Click Start > All Programs >Windows Installer Clean-Up. This opens the Windows Installer Clean-Up window.
  4. Click and highlight "hp2400 and hp2400tour" program from the list and then select "Remove".This will open a warning prompt window.
  5. Click the OK button in the warning window. The utility will remove the"hp2400 and hp2400tour" that you selected.
  6. After its done, restart the computer and the problem is no more.

Regards
Rizwan

Mar 02, 2010 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

I have a HPOfficejet 6310 All in One - I get the "No Scan Optiions Refer to device documentation when I hit the scan buttom...how do I set up the scan process?


Hi,

You may need to uninstall and reinstall the software as per below procedure.

UNINSTALL THE SOFTWARE:

  • Unplug the USB cable. {caution - Do not reconnect the cable untill the onscreen prompt to connect while reinstalling}
  • Click Start > Control Panel and double click "Add or Remove programs".
  • In the list of installed programs, Click HP products and click "Remove".
  • Follow the onscreen instructions to remove the software.
  • After its done, restart the computer.

REINSTALL THE SOFTWARE:

  • After restart, insert the Software CD and follow the instruction to install.
  • At, one particular step you will be prompted to connect the USB Cable; turn the printer ON and then connect it.
  • Allow the installation to continue and then restart the computer and try scanning.

Regards
Rizwan



Feb 13, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I cannot seem to install my printer ... can you help?? I have an HP Pavilion desktop a 1620n and my printer is an hp psc 2175 all-in-one printer* copier* scanner


if you already install the driver
kindly uninstall the printer driver and software restart the system and don’t connect the usb cable 1st install the driver cd and when it prompt you for connect the usb cable then connect it and follow the instruction. It will resolve your problem.
Also I suggest you to change the usb port and the cable also still if you facing the problem follow these steps, right click on my computer and go to properties then hardware in that click on device manger and check there is any other device is listed if it is there just remove it and click for scan for hardware changes when he prompt for driver reinstall the driver cd.

Feb 03, 2010 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

HPOffice Jet 6110 xi All-in-One printer is hooked up but will not print. Please help ...


Visit the below web link and download the print diagnostic utility.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-4&lc=en&dlc=en&cc=us&lang=en&os=228&product=79480
Installation Instructions1. Click the Download only button. 2. Click the Run button to begin the download. 3. Follow the on-screen instructions to begin the installation process. 4. Click Finish. 5. Click This program installed correctly. 6. To run the utility, click Start (or hit Ctrl+Esc or hit Windows key on your keyboard), All Programs, HP, HP Print Diagnostic Utility. 7. Follow the on-screen instructions. 8. If the issue continues, turn your printer on and off, disconnect and reconnect the printer cable from the computer and the printer, and restart the computer. 9. After the computer has restarted, please cancel any pending print jobs, if prompted.

Oct 19, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

How do I install my computer so I can scan photo's


first of all, plug you computer, then press the power button, if it has windows installed, proceed to install the drivers of the printer/scanner, yes, that CD they gave you when you bought the scanner.
If it has no windows installed, check if when you bought the computer they gave you a windows CD, insert it in the CD-ROM drive and restart the computer, follow the instructions given by the windows CDROm

Sep 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

USB not conected


Follow these instructions to troubleshoot the connection. It may help to download and install the latest hp drivers if this problem recently appeared for no reason...
If this is a new installation, you have to follow the HP procedures to make sure you only hook up the USB cable when prompted by the software, or the installation will fail. See this article for xp, this one for vista installation instructions.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!


Jul 08, 2009 | HP Photosmart C4280 Aio Printer

1 Answer

WHY DOES HP DESKJET 3900 INKJET PRINTER STAYS AT OFFLINE?


Hi,

Try the following utility and check

ftp://ftp.hp.com/pub/softlib/software10/COL21389/mp-56143-3/IJS_PDU0104_NN_W32_U_WW.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the
address on the remaining line(s) and paste it at the
end of the address showing in your browser until the
complete address is displayed in the Address box.
1. Click the Download only button.
2. Click the Run button to begin the download.
3. Follow the on-screen instructions to begin the installation process.
4. Click Finish.
5. Click This program installed correctly.
6. To run the utility, click Start (or hit Ctrl+Esc or hit Windows key on
your keyboard), All Programs, HP, HP Print Diagnostic Utility.
7. Double click on the HP Print Diagnostic Utility icon on the desktop of your computer.
8. Select the Appropriate printer from the dropdown list, which you want to diagnose and click on the ‘Diagnose’ button.
9. Clicking on the ‘Fix’ button will help you automatically fix all the printing issue that has been diagnosed.
10. If the issue continues, turn your printer on and off, disconnect and
reconnect the printer cable from the computer and the printer, and restart
the computer.
11. After the computer has restarted, please cancel any pending print jobs,
if prompted.

Verify the results.

Vishwanath V U

May 19, 2009 | HP Deskjet 3915 InkJet Printer

1 Answer

I want to install my hp printer without a software disk


If you do not have the disk you download software from Internet, follow instructions below,

Click here:HP Support & Drivers

A web page will open, follow instructions, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
Afterdownloading,findthefile,doubleclick on the file, if you get introubles ,thenfollowinstructionsbelowto reset and reinstall:


  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website and run the file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.
Note some printer does not work on Vista.

Sep 15, 2008 | HP Computers & Internet

4 Answers

Need to download software


Hi,

Click HERE to download if ur operating system is Xp.

Click HERE to download if ur operating system is vista.

Goodluck,
Please don't forget to rate me as fixya..

Feb 10, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Will not load toolbox when clicking service tab


It's suggested to un-install the software & reinstall. Follow these instructions. Some files are corrupt & need to be re-installed.

Disconnect the USB cable from the printer only.
Insert the printer CD.
When prompted, click Remove and wait for the software to un-install.
Click, Finish to complete the un-install process.
Click, Yes when prompted to restart Windows.
Windows needs to be restarted for the changes to take effect.
Wait for system to fully finish loading.
Do not plug in the USB cable until instructed to do so.
Load the HP printer CD. Follow CD's instruction for install.
When completed re-start the system even if the software
has not instructed you to.
Check if the service tab function?
Please post back if the has failed!
& please vote...

Dec 12, 2007 | HP Deskjet 5940 Photo InkJet Printer

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