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I just got the exact IcedTea maker that you have (model TM4) from Mr. Coffee. I think that we were both trying to make it work the same way, which is wrong. The plastic pitcher goes on the bottom, while the part that plugs in with the button&indicator light goes on the top. Put water in the pitcher to the indicated water line and then pour it into the part with the metal basket. I didn't have any directional sheet either so I didn't know that the water goes in there. I thought the water would be gently warmed while in the plastic pitcher. After pouring water into the heating part, fill the pitcher with ice to indicated level (about 2 ice cube trays). Place the heating part with the button&indicator light on top of the plastic pitcher and cover it with the white lid. Push the button and it will heat the water and dispense the brewed tea into the pitcher thru a valve. The indicator light will go off when the brewing process is done. The entire manual can be downloaded from going to: http://www.mrcoffee.com/manuals/MrCoffee/tm4.pdf I hope this helps you if you still have the item. I bought mine to give my daughter while in college. I really like that it is so space saving compared to many that I am finding in stores today. Good luck and happy brewing!!! Susan
order the part from bissel see if that fixes sound like you know what wrong just need get part number from bissell. Could be some kinda pump also thats bad not pushing out the water. I got bissle heated one black it only problem the seals rot out the soap dispencer. if you want be cheeper on washing things you can water down dish soap ore laudry deterget on there unit and cost allot less 17 bucks for bottle soap water
If the unit is spraying ok but your just not getting hot water you could have a defective heater even if the light is on. To test you would need to take the handle apart and see if the heater gets hot by touching it give it about 2 Min's to heat up but be careful it will burn you if it is working properly. Another thing to remember is that even if it is working properly the water won't be very hot especially if you put cold water in it to start out with. The best thing to do is fill it with the hottest water you can get from the tap don't boil it or anything but this will help. If you need any parts or cleaning solution for this machine or any other visit www.stevessewandvac.com .