Question about NorStar M7310 Corded Phone

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Canceling call forwarding from one extention to another

We have a phone extension that will ring 3 or 4 times and then forward to another internal extension. How can I cancel that forward, and send an unanswered call to voice mail?

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  • 110 Answers

On the extension that is forwarding use Feature #4 to cancel the call forwarding unless it is programmed under the capabilities section in programming. This will require someone with programming ability to make the forwarding change back to the voice mail access number.

Posted on Feb 09, 2014

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: Nortel M7310 phone

Feature **266344, PW: 23646, Press top arrow until you can enter your ext. Press the top arrow again until you see "Fwd no answer" and press top arrow again until you see "Fwd to: None" and choose change. Enter your VM box. Press the bottom arrow (down) on right and see "Forward Delay" and change that number then press rls.

Posted on Mar 28, 2008

  • 6 Answers

SOURCE: Voicemail

It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

Posted on May 13, 2008

ynotphone
  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

consultel1
  • 860 Answers

SOURCE: m7310 rings on 2 extentions

Sounds like the main phone(221?) has an answer dn key on it.
To delete the answer dn key you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wantdelete the answer dn key from.i.e. if entension 223 is also ringing on 221 enter 221.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the next key (bottom right arrow) 4 times .
The display say ANSWER DNs.
press the show key (top right arrow)..
The display should ask for an answer dn number.
Press the SCAN key (one of the three soft keys near the display)
The extension that was ringing on this set should be listed here.
Press CHANGE til it says UNASSIGNED.
Press the release key when finished

Posted on Mar 26, 2009

  • 1 Answer

SOURCE: Forwarding a busy phone

you'll need the programming template that goes over the phone keys if you're not familiar with programming...

feature **admin (use #s on dialpad)
type admin again
select #6 permissions
enter set (ext)# you want to forward
scroll down to "forward on busy" & select
you'll see "forward to" hit the "change" button
enter in the extension # you want it to go to when busy
then select to store


Posted on Apr 16, 2009

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Check out the instructions for setting forwarding no answer. *7104 xxx # sets the forward and the time it requires to forward is settable in the *713 ss where ss is the number of seconds from 00-99.
A ring cycle is 6 seconds, so 24 would be about 4 rings. Once you set forwarding, you really don't have to cancel it, as even if someone is on the phone, the call waiting and display tell you who is calling and you have the timer time answer or ignore the call.

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Someone thought it'd be a good idea for your extension to back up that extension when answsering incoming calls, or their extension is forwarded to yours. Either cancel the call forwarding with the right code (be careful not to remove forwarding to voicemail), or have someone remove the program on your extension which makes you a backup to the other one.

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Your options are...

Option 1: Hit 7 then 2 then #. You'll hear an interrupted dial tone. Then dial the number you're forwarding to.
To cancel hit 7 then 3 then #.

Option 2: Hit * then 7 then 2. You'll hear an interrupted dial tone. Then dial the number you're forwarding to.
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Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

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The person you're sending to will receive that call on their speakerphone button and it will ring in a different tone.

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Problems with norstar m7310 corded phone do not disturb feature


What do you want to change? What feature is programmed on the button?

"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"

**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER)
**SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING
(CICS AND ICS 2.0+)
**ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator)
**BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+)
**SET NORSTAR SET PROFILE
**LINE NORSTAR LINE PROFILE
**USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+)
**TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+)
*0 BUTTON INQUIRY
*1 FEATURE KEY EXTERNAL AUTODIAL
*2 FEATURE KEY INTERNAL AUTODIAL
*3 FEATURE KEY PROGRAMMING
*4 PERSONNEL SPEED DIAL
*501 SELECT ENGLISH
*502 SELECT FRENCH
*503 SELECT SPANISH
*6 RING TYPE
*7 DISPLAY CONTRAST ADJUST
*80 RING VOLUME ADJUST
*81 MOVE LINE KEYS
*82 DIAL MODES
*831 AA ON/OFF (CICS)
*832 CCR ON/OFF (CICS)
*833 AA/CCR RECORDING MAINTENANCE (CICS)
*84 AUTO LOG OPTIONS
*85 CALL LOG PASSWORD
*89 PROGRAMMED RELEASE
*9 RUN/STOP
0 SYSTEM SPEED DIAL
1 SEND MESSAGE
#1 SEND MESSAGE CANCEL
2 RING AGAIN
#2 RING AGAIN CANCEL
3 CONFERENCE / TRANSFER
#3 CONFERENCE SPLIT
4 CALL FORWARD
#4 CALL FORWARD CANCEL
5 LAST NUMBER REDIAL
60 PAGE GENERAL
61X PAGE INTERNAL ZONE (1-6)
62 PAGE EXTERNAL
63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL
64 LINE POOLS
65 MESSAGE REPLY
#65 MESSAGE REPLY CANCEL
66 VOICE CALL
67 SAVED NUMBER
68 RESTRICTION /COS OVERRIDE
69 PRIORITY CALL
70 CALL TRANSFER (BLIND)
71 LINK (HOOK FLASH)
72 TIMED RELEASE
74 CALL PARK
75 GROUP CALL PICKUP
76 DIRECTED CALL PICKUP
77 CALL DURATION TIMER
78 PAUSE
79 EXCLUSIVE HOLD
800 TRUNK ANSWER
801 CALL QUEUING
802 GROUP LISTENING
803 SHOW TIME
804 WAIT FOR DIAL TONE
805 TEST SETS (2.0)
806 HIDE DISPLAY
808 LONG TONES
810 MAKE BUSY
811 CALL INFORMATION
812 ENTER CALL LOG
813 LOG IT
815 AUTO BUMPING
817 IRAD TRANSFER (CICS ONLY)
819 OUTGOING NAME AND NUMBER BLOCKING (4.1)
#819 CANCEL OUTGOING NAME AND NUMBER BLOCKING
82 CAMP ON
83 PRIVACY CONTROL
84 LINE REDIRECTON
#84 CANCEL LINE REDIRECTION
85 DO NOT DISTURB
#85 CANCEL DO NOT DISTURB
86 BACK GROUND MUSIC
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87 "SERVICE MODES (DR-3,4,5)"
#87 CANCEL SERVICE MODES
870 SHOW SERVICE MODES (CICS)
871 EXTENDED RINGING (ICS)
#871 CANCEL EXTENDED RINGING
872 ALTERNATIVE RESTRICTIONS
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873 ALTERNATIVE ROUTING
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88 VOICE CALL DENY
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9** "RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0 RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1 CHECK FEATURE CODES FOR VOICE MAIL
9*2 SMDR Admin
9*3 LOGGER TIME STAMP
9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9)
9*4 NORSTAR DOOR PHONE PROGRAMMING
9*5 FLASH LOW RANGE CHECK FEATURE CODES
9*7 ACD ADMIN MAINTENANCE SESSION
9*9 VOICE MAIL INTERFACE (VMI) CODES
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901 ACD LOGIN
901 VMI Admin
902 ACD UNAVAILABLE
903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE)
903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER
907 FLASH LOW RANGE VM INTERRUPT
908 STAR TEXT (OBSOLETE)
908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN
915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920 ACD ADMIN SESSION
921 ACD ROUTING SESSION DAY/NIGHT
922 ACD ADMIN STATISTICS SESSION
923 ACD GROUP STATISTICS SESSION
960 DIAL BY NAME (CINTECH NSVM OPTION)
961 DIAL BY NAME ADMIN (PSWD=1234)
980 VM SEND MSG TO ANOTHER MAILBOX
981 VM LOG INT MAILBOX
982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983 VM ADMIN PROGRAMMING (PSWD=1020000)
983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9)
984 VM TIME AND DATE(STARTALK Pswd=1020000)
984 AUTO FOREWARD TO VMAIL(NSVM4.0)
984 FLASH ACD LOGIN/OUT
985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)"
986 VOICE MAIL TRANSFER
987 VOICE MAIL INTERRUPT
988 VOICE ACTIVATED NAME DIALING (NSVM 4.0)
988 FLASH ACD BUSY MODE
989 RECORD CALL (NSVM 4.0)
989 FLASH ACD QUEUE STATUS

Dec 02, 2008 | NorStar M7310 Corded Phone

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