Question about Tomtom GO 720 GPS Receiver

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I don't find maps

This's what I have on my computer screen

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It seems your map data(base) may have been corrupted. Have you tried restoring the data from your backup ?
or you can try running a (fix) disk utility against your (internal or external) storage disk for the GPS ?
For instance, connect the GPS to your PC (Windows), and select (highlight) the (internal) "disk" on the GPS device. Under File - Properties, go to the Tools (tab) and run the "Error-Checking" option.
Running this utility may fix your map data error.
If not, you'll want to get a new map ...

Posted on Dec 28, 2013

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1 Answer


1. It's most likely that the map has become unselected.
  • Press TOOLS (The spaner icon on the bottom right of the screen showing WHERE TO and VIEW MAP)
  • Press SETTINGS (The spanner icon) or LOCALE if your model doesn't have a settings icon.
  • Press MAPS
  • At the bottom of the screen press MAP INFO
You'll see the name of any maps installed and there should be a tick beside them if they're selected. If there's no tick press the map name and it will tick them. That may solve your problem.

If that doesn't solve your problem the map may be locked. You can get details of how to unlock your map at
There's more information there than you need so you can strart at paragraph 2.

In the unlikely event that there's no map name when you press MAP INFO it would mean that the map has been deleted and needs to be reinstalled.
To reinstall the map;
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  • Click on the myMaps tab at the top of the screen.
  • You'll see the name of the maps you have on your satnav and under the name in blue writing the word "details"
  • Click on "details" and it will take you to a screen where you may be able to download the map again depending on how long it has been since you last downloaded it.
If you cannot download the map again you'll need to contact garmin. You can get their contact details at

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