- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the bolt extends fully when the door is open, the problem is with the strike hole in the door frame. (If the bolt doesn't extend when the door is open, it's either a bad installation or a bad lock. Read the instructions again and reinstall it or get a new lock.)
If it used to work, open the door and tighten all the hinge screws before you do anything else. They could be loose even if they are covered with paint. This solves about half the problems with doors and locks.
The easiest way to figure out where the strike hole should be is to use the "lipstick trick." Extend the bolt with the door open, and scrap a tiny ridge of lipstick on the top, bottom, and both sides of the bolt so the lipstick will hit the doorframe before the metal of the bolt does. Retract the bolt, close the door, and try to extend the bolt a few times so the lipstick leaves a mark on the edge of the hole or somewhere inside the hole. Retract the bolt all the way before opening the door so you don't smear any marks on the frame. Now you can see where the problem is and what needs to be moved, or filed, or cut deeper.
Every woman who wears makeup has lipstick she bought and cannot return to the store. She will be glad to give you a tube and get some use from that awful color.
if it is new the lock could be installed wrong, most latches have a 60mm and 70mm option and when lock install wholes are not right, it trys to self adjust to half way between, measure from centre of big whole to edge of door, also take complete lock off and test with door open, turn lock with screw driver, hope this helps
Sentry's Customer Service Department is available Monday through Friday, from 8am - 6pm, Eastern Standard time. Our internet Frequently Asked Questions can be accessed on line 24 hours a day, 7 days a week at www.sentrysafe.com
I my mind the actual lock bolt was assembled wrong. You need to gently twist the length adjusting unit /bolt directly out of its housing and then gentle separate the two pieces though fully separating them and then "flip" the actual little toggling metal piece that has the "U shaped and half circle looking hub that the lock shaft slides into, around from it currently position ... ie. reversing its throw. You may need to also adjust the spring metal piece underneath it as it run in a slot as well.
This worked for me ... when t-turn key is horizontal the dead bolt is extended ie. in locked position.
Push the Lock button on outside touch pad to extend latch bolt 1" which locks the door when you leave. Enter your desired personal code to retract the latch bolt completely which unlocks the door when you return home. The T-turn on the inside of the door is used to extend (lock) or retract (unlock) the latch bolt when you are inside. Using the key from the outside will also extend (lock) or retract (unlock) the latch bolt. This Touchpad Electronic Deadbolt should be accompanied by a Kwikset Knobset, Leverset, or Handleset.
I cut & pasted the above from the installation instruction sheet. Here is the link to the entire installation instructions sheet (manual):
It is a .PDF file, so if you aren't able to view it, download and install Adobe Reader from this site first:
If you are not able to lock the door using the outside touch pad's lock button, you may need to reprogram the door's "handedness", which gives the lockset the ability to be used on doors that have their hinges on either the right or left side of the door (right-hand or left-hand door). The instructions for that are found on Step 4.9. This is also an excellent time to change the batteries, which is recommended yearly.
You need to reset the lock, so it will be set to the correct handing (left or right hand door).
Open the door and extend the lock bolt. Remove the battery. Press the reset button three times and wait 20 seconds. Push and hold the lock button, while inserting the batteries. Hold the lock button until the bolt starts to move. Allow the lock to complete it's learning cycle.
First make sure you have the door handing set properly. Retract the bolt manually if extended. Now press the lock button... If the unit extends the bolt, then you're good. If not, switch the jumper position on the control board. If it's covering pins 1&2, move it to cover 2&3 or vice versa.
To program code #1..
Push the program button on the control board once. Enter your 4-8 digit code. Push the lock button to end the entry. The unit will emit a 2-second long beep. If it doesn't beep, you were too slow. Try again.
To program code #2, press the program button on the control board TWICE. Enter your 4-8 digit code. Push the lock button to end the entry. As before, the unit will emit a 2-second long beep when a successful entry is made.
Test your codes with the door open just to be sure.
Had the same problem a few months ago.There was a high pitchedwhisltle and I think the screen said "lens fault.turn off camera" or something similar.Bought a G9 to replace as the 7 was out of guarantee but sent the 9 back to the e-bay reseller as it was obviously secondhand with grit around the lens ring and the viewfinder.Ebay never again!.So 3 months ago ago I tried the G7 again with a fresh charged battery before I consigned the camera to the loft.I noticed that each time i switched on the whistle and message was there but the lens extended slightly further each timeso I kept rebooting until the lens was fully extended.Turned the camera off and on again and everything was back to normal.It seems that this may be Canons protocol when a camera goes back.Its been absolutely fine until today.It wont boot up at all.I have tried 2 fresh charged batteries and its dead.Any ideas anyone?